CSI Complaint Management Processes
The following role to be assigned to enable CRM Complaint Management
ZINT_DIP_EMP – DOP Internal Employees
User Manual for CSI Complaint Management Processes || TCS Manual
Category: SAP
How to add Bulk Customer in Postman Beat in SAP?
EXECUTE T-Code : ZADD_BULK_CUSTOMER
1) Execute the above Tcode in SAP the following window opens.
2) Input Bulk Customer ID and click Validate button.
3) Now a confirmation message, “Customer Exists in Customer master table” Will Display.
4) Continue by Clicking on Tick (✓) Button
5) Now You can see the below window :
6) Give input as Facility ID And Select Postman Beat ID And Addressee Type.
Click SAVE to map the Bulk Customer to concern Beat in SAP
Unlock User ID of Back Office / POS counter if it is locked
If anyone is unable to login into POS Back Office or POS Counter with error message User ID is Locked then follow the below procedure to unlock POS
Go to My Computer–> C drive–> POS–> Application–> BO–> PMT
Double click on start.bat to open POS Management Tool
Login with
Login ID: pmtsuperuser
Pwd : Pmt@superuser
In password P is capital
Then click on Go under Diagnostics–> Click on Password Reset on the left top corner–> Click on Analyze available at the center. Enter your CSI ID and click on Ok. Then click on Fix beside Analyze to unlock for POS Back Office and POS Counter.
How to create a Post in SAP – Procedure
Each facility (i.e, office) has posts as per the establishment register and the same are created at the time of migration itself. If any new post is allotted to any office the same is needed to create in SAP.
- First the appointing authority needs to prepare data in the following format.
Here:
Facility Id: The facility id of the office, to which the new post is allotted.
Post Text: Choose the required post as per the establishment norms.
Count: Enter the number of post need to be created as per the norms.
Now use the T-code: ZHR_ERCREATE , which carries to the following interface.
Now upload the excel file which is created for new post(s) creation as per norms and click on “execute “button / press F8.
After the completion of background process, the desired post(s) will be created and the same can be conformed using the T-code: ZHR_ERDETAILS by providing facility id .
Source :- potools
GLs blocked for manual voucher posting under MH5201 in CSI
SAP – DPMS | SOP For Undelivered Articles Report
The Report is Available in
DPMS-Main Page Reports Option
The report will show the details of the articles pertaining to the Facility ID given as Input with various undelivered status such as R-Received/ T-Taken out for Delivery/O-On Hold (reason for non-delivery will be shown)
The Following Fields Are Shown As Output In The Report :
-Booking date
-Article Receive date
-Article Number
-Article status
-Material Description (Article Type)
-Beat ID
-Reason for Non delivery
-Number of Days past from Receive date (Article is received in DPMS and remains undelivered
days count)
-Insurance
-VPP
-VPP amount (COD amount and COD flag will also update in these fields for COD articles)
Input Fields
•Facility ID-Editable
•Type of Service: To be Selected from Drop down.
•Beat ID: As user input[Not mandatory]
dpms.cept@indiapost.gov.in
Centre for Excellence in Postal Technology (CEPT – DPMS)
How to upload delivery status of article using ZMOEXCELUPLOAD
Department has now provided with one T-Code for updating delivery information of those articles which was not updated due to some reasons.
Following points may please be noted before proceeding to the steps for updation.
T-Code used is ZMOEXCELUPLOAD
Those article for which delivery status was failed to update only should be included.
This T-Code should not be used to update COD and VP articles.
Excel file should be prepared separately for each date.
This will update only those articles for which information is available in DPMS.
After doing this article in deposit should be same as the articles physically available with office
Procedure for using ZMOEXCELUPLOAD
Prepare separate excel file for each date as given below
Login to SAP
Give T- Code – ZMOEXCELUPLOAD
Following screen will appear
Facility Id, Facility description (Office name) and pincode will automatically come
Select Batch ID as BATCH1 and Shift No as GEN2.
Change date to the date for which data is going to upload
Note: Selecting this date is important as the articles updated will be shown as delivered on the date selected.
Delivery remark will automatically come as Delivered.
In select file we can select the excel file prepared in the format mentioned above.
After selecting the excel file click on Execute button to update the status of article.
An action triggered by the server was denied based on a rule – SAP Error while Generating Report & Solution
“An action triggered by the server was denied based on a rule. Do you want to see a list of the actions triggered in the last communication step?”YES, NO
When ever pop up opens in SAP Modules, it thrown an error message shown above and this program cannot display the web page.
So we cannot access the Daily Account Report, BO Slip and the other reports generated in SAP Module.
- The said problem noticed due to the security issue:
Hence, we may perhaps change to the security settings in SAP module to access the module popup without asking permission
For Basic Users:
Customize local layout([Alt+F12] -> Options -> Security -> Security Settings -> Customized> Open Security Configuration> Change Default action as Allow.
We can deactivate security module instead of customization settings in the above windows to access all popup without any issue.
For Advanced users:
[HKEY_LOCAL_MACHINESoftwareSAPSAPGUI FrontSAP Frontend ServerSecurity]
or
[HKEY_LOCAL_MACHINESOFTWAREWow6432NodeSAPSAPGUI FrontSAP Frontend ServerSecurity]
with REG_DWORD SecurityLevel=0
Source :- Potools
Postponing of Period of closure in CSI for the Month of Sep-19 from 02-Oct-19 to 04Oct19 by 0600 PM
Accounting closure Period postponed to 04th Oct 2019 by 0600PM
