F.No.-25-01/2020-L1
Ministry of communications
Department of Posts
(Directorate of Postal Life Insurance)
Chanakyapuri PO Complex, New Delhi -110021
Dated 21.05.2021
To
All heads of Circles
Sub:- Measures to be adopted for PLI and RPLI policyholders during COVID-19
In view of the threat posed by the outbreak of Corona Virus (COVID-19) and lockdown across several states in India, following instructions are being issued for wide publicity and further necessary action , for facilitating PLI/RPLI customers, viz:-
- Waiving off penalty for payment of premium beyond grace period.
PLI/RPLI premium due for the month of May 2021, June 2021 and July 2021 may be paid up to August 2021 without paying any penalty / Default fee. - Encourage online payment of Premium.
Circle shall make special efforts to enable the policy holders to pay premium online by educating them through SMS, e-Mail etc. Circles also may carry awareness campaign in local / regional language for the same. - Expeditious settlement of claim cases.
Claims arising on account of COVID-19 should be processed expeditiously . Claims (death / Maturity and surrender) Should be processed and settled within the prescribed period by making special efforts. - Online issuance of New Policies.
Wherever email addresses of policyholders are available , policy documents in respect of new policies (Acceptance letter / Policy Bond) may be issued through email within prescribed period. SMS may also be used to confirm to the policyholders about issue of policy documents. - Capture of email and phone number of insurants / Prospective customers.
CPCs / Sales force of PLI/RPLI may capture the email and phone number of the insurants / prospective customers for intimation of the commencement of the Policy and for the further policy servicing.
This issues with the approval of the competent authority.
(Hariom Sharma)
Deputy Divisional Manager – II