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FAQ on Infrastructure issue (DB related/Sync)

FAQ on Infrastructure issue (DB related/Sync)

FAQ on Infrastructure issue (DB related/Sync)

1) How to start DB?

Answer:

Follow below steps:

  1. Open “C”
  2. Open “POSTALPOS_BO” folder OR Go to the path “C:\POSTALPOS_BO”.
  3. Double click on “Start_Database_Server.bat”.

2) How to run HIGH synchronization manually? Answer:

Follow below steps:

  1. Open “C”
  2. Open “POSTALPOS_BO” folder OR Go to the path “C:\POSTALPOS_BO”.
  3. Double click on “bat”.
  4. A small pop-up window will be opened. The pop-up will be closed automatically once the sync is successfully executed.
  5. In case of failure, at the button part of the pop-up window an error message will be shown as “Synchronization failed. To see the error, user can scroll up/down the scroll bar.

3) How to check last successful sync date and time? Answer:

After logging into Postal Back Office, user can see the last sync date time at the top right corner of the screen.

4) How to run DAILY synchronization manually? Answer:

Follow below steps:

  1. Open “C” drive.
  2. Open “POSTALPOS_BO” folder OR Go to the path “C:\POSTALPOS_BO”.
  3. Double click on “Run_Mobilink_Client_DAILY.bat”.
  4. A small pop-up window will be opened. The pop-up will be closed automatically once the sync is successfully executed.
  5. In case of failure, at the button part of the pop-up window an error message will be shown as “Synchronization failed. To see the error, user can scroll up/down the scroll bar.

5) DAILY synchronization failure with message ending with ‘Already in use’. Answer:

When Daily sync is executed first time in a day, system will lock the process for that office and will show this error message on subsequent execution of Daily sync on same day.

6) What is to be done in case of “ASSERTION FAILURE” while starting DB? Answer:

Log a ticket in Service Desk as a ‘Request’ and wait for assistance. In the ticket mention following:

  1. Date and time when error was first noticed.
  2. If any transaction has been done in the same day. If yes, date and time of the transaction.
  3. Last TCB matched or not.
  4. Last date of back up in C:\POSTALPOS_Backup.
FAQ on Infrastructure issue (DB related/Sync)
FAQ on Infrastructure issue (DB related/Sync)

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Leave Encashment – Important FAQ on Leave Rules

Frequently asked questions on Leave encashment – CCS (Leaves Rules)

Authority: GOI OM No 21011/08/2013-Estt(AL) dated 25.03.2013
Ministry of Public Grievance and Pension,
Department of Personnel & Training

Q1. What is the maximum period of leave of any kind which can be allowed to a Government servant? What is the impact if such limit is exceeded ?

A1. No Government servant shall be granted leave of any kind for a continuous period of 5 yrs {Rule 12(1)}. Normally, absence from duty, with or without leave, for a continuous period exceeding 5 years other than on foreign service, implies that such Government servant has deemed to have resigned from Government service. {Rule 12(2)}

Q2. Whether encashment of leave is allowed after LTC is availed ?

A2. Sanction of leave encashment should, as a practice, be done in advance, at the time of sanctioning the LTC. However, ex-post-facto sanction of leave encashment on LTC may be considered by the sanctioning authority as an exception in deserving cases within the time limit prescribed for submission of claims for LTC.

Q3. Whether encashment of leave with LTC can be availed at the time when the LTC is availed by the Government servant only or can leave be encashed at the time when LTC is availed by family members?

A3. Yes. A Government servant can be permitted to encash earned leave up to 10 days either at the time of availing LTC for himself or when his family avails it provided other conditions are satisfied.

Q4. Whether leave encashment should be revised on retrospective revision of pay/D.A?

A4. In terms of 38- A of CCS (Leave) Rules encashment of EL along with LTC is to be calculated on pay admissible on the date of availing LTC and DA admissible on that date. If pay or DA admissible has been revised with retrospective effect, going by the rule the Govt. servant would be entitled to encashment of Leave on the revised rates.

Q5. Whether earned leave encashment allowed by the State Governments, PSUs, Autonomous Bodies to Govt. servant prior to his joining the Central Govt. is to be taken into account while calculating ceiling of leave encashment on his superannuation an d retirement from Central Govt.?

A5. Encashment of EL allowed by the State Governments, Public S e c t o r Undertakings/ Autonomous Bodies for services rendered therein need not be taken into account for calculating the ceiling of 300 days of Earned leave to be encashed as per CCS (Leave) Rules

Q6. Whether leave encashment allowed by Govt. under CCS (Leave) rules, 1972 on absorption in Central autonomous body/PSUs is to be taken into account?

A6. Encashment of EL allowed by the Govt. under the CCS (Leave) rules, 1972 for service rendered in the Central Govt. prior to absorption in Central autonomous body shall not be taken into account while calculating the number of days of EL encashable in an autonomous body/ PSU for the post absorption period.

Q7. Whether cash equivalent o f leave salary in case of permanent absorption in PSU /Autonomous body is permissible?

A7. A Government servant who has been permitted to be absorbed in a Corporation Company wholly or substantially owned or controlled by Central/State Government shall be suo motu granted cash equivalent of leave salary of earned leave at his credit on the date of absorption subject to a maximum of 300 days (being calculated as per provisions of rule 39) {Rule39-D}Permanent absorption under the rule shall mean such appointment for which the govt. servant applied through proper channel and resigned from Government service for taking up of such appointment-{Note below rule 39-D- Notification No.13026/3/2011-Estt. (L) Dated 28- 3-2012}.

www.postalblogs.com

Q8. Whether leave encashment can be sanctioned to a Govt Servant on his superannuation while under suspension?

A8. Leave encashment may be allowed in such cases. However, rule 39(3) of CCS (Leave) rules, 1972 allows withholding of leave encashment in the case of a Govt. servant who retires from service on attaining the age of superannuation while under suspension or while disciplinary or criminal proceedings are pending against him, if in view of the authority there is a possibility of some money becoming recoverable from him on conclusion of the proceedings against him. On conclusion of the proceedings he/she will become eligible to the amount so withheld after adjustment of Government dues, if any.

[irp]

Q9. Whether leave encashment can be sanctioned to govt. servant on his dismissal/ removal, from service?

A9. A government servant, who is dismissed/ removed from service, ceases to have any claim to leave at his credit from the date of such dismissal, as per rule 9(1). Hence he is not entitled to any leave encashment.

Q10. Whether interest is payable on delayed payment of leave encashment dues?

A10. No. There is no provision in the CCS (Leave) rules 1972 for payment of interest on leave encashment.

Q11. What is the maximum amount of study leave which can be availed?

A11. The maximum amount of study leave for other than CHS officers is restricted to twenty four months during the entire service period and ordinarily it can be allowed for up to twelve months at a time.{Rule 51(I)}. For CHS officers the ceiling is for 36 months for acquiring P G qualifications. {Rule51 (2)}.

Q12. Whether study leave can be clubbed with other leave’?

A12. Yes. Study leave may be combined with other kinds of leave, but in no case shall be grant of this leave in combination with leave, other than extraordinary leave involve a total absence of more than twenty eight months generally and thirty-six months for the courses leading to PhD. Degree from the regular duties of the Govt. servant.(Rule 54)

Q13. What is the v a lid ity period of’ bond to b e executed by the Government Servant w h i l e proceedings on study leave?

A13. Government servant is required to execute a bond to serve the Government for a period of three years after expiry of study leave. For CHS officers the period i s five years.(Rule 55)

Q14. Whether a Govt. servant who has been granted study leave may be allowed to resign to take up a post in other Ministries/Department of the Central Govt., within the bond period?

A14. As per rule50 (5) (iii), a Govt. Servant has to submit a bond to serve the Govt. for a period of 3 years. As the Govt. servant would still be serving government in a Department other than parent Department, he may be allowed to submit his resignation to take up another post within the Central Govt. if he had applied for the post through proper channel.

Q15. How is a child defined the purpose of grant of Paternity leave for Child adoption/Child adoption leave?

A15. As per notes below rules 43AA and 43B “Child” for the purpose will include a child taken as ward by the Government servant, under the Guardians and Wards act, 1890 or the personal law applicable to that Government servant, provided such a ward lives with the Government servant and is treated as a member of the family and provided such Government servant has, through a special will, conferred upon that ward the same status as that of a natural born child’.

Q16. Whether Govt, servant can be permitted to leave station /go abroad while on CCL?

A16. Child care leave is granted to a woman employee to take care of the needs of the minor children. If the child is studying abroad or the Government servant has to go abroad for taking care of the child she may do so subject to other conditions laid down for this purpose.

Q17. What is the intention behind the instruction that CCL is to be treated like ‘EL and sanctioned as such?

A17. The intention is that CCL should be availed with prior approval of leave sanctioning authority and that the combination of CCL with other leave, if any, should be as per the restriction on EL. The restriction of the limit of 180 days at a stretch as applicable in the case of EL will not apply in case of CCL. The other conditions like CCL may not be granted for less than 15 days or in more than 3 Spells etc, will apply. (Rule 43-C)

Q18. Whether commuted leave is admissible based on medical certificates of Hospitals/Medical practitioner approved by the employer of the spouse in cases where the concerned employee has been allowed to avail such facilities from the employer of the spouse?

A18. Leave on medical grounds may be allowed on the basis of certificates issued by Hospitals/Medical practitioners approved by the employer of the spouse in such cases.

[irp]

 

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CBS- CSI General Ledger (GL) Integration | FAQ • Version 1.0

CBS- CSI GENERAL LEDGER (GL) INTEGRATION

Frequently Asked Questions
  1. Daily account and LOT are not tallying after GL Integration.
Logic of LOT is based on Transaction sol ie wherever the transaction is done. But logic of Daily account is based on Account SOL ie wherever the account stands.
  1. Whether Voucher Posting has to be done for CBS transactions post GL Integration?
No Voucher posting is to be done for CBS transactions either through F-02 or through ZFB07. All CBS transactions done in Finacle will reflect in daily account which can be generated on next day.
  1. Whether Voucher Posting are to be done for Branch office transactions?
No voucher posting is to be done for Branch Office transactions
  1. Branch Office transactions done through Non RICT mode is reflecting in Daily account of account office.
CBS transactions done through RICT device will reflect in BO Daily account. But transactions done through Non RICT mode will reflect in Daily account of account office.
  1. CBS transactions are not reflected in the daily account on same day after completion of transaction.
Post GL Integration, CBS transactions will be reflected in same day’s daily account but this daily account can be generated only on next day.
Eg: CBS transactions done on 18/10/2019 will reflect in Daily account of 18/10/2019 only. But this daily account can be generated on 19/10/2019 only.
  1. Whether Counter PA should login to Finacle only through POS after GL Integration?
Yes. CPA should login to Finacle through POS for updation of cash correctly in POS.
  1. Whether Supervisors/Postmaster/System Admin role users should login to finacle through POS?
Only CPA can login to Finacle through POS. Other role users must login to Finacledirectly and not through POS.
  1. Whether transactions done outside POS will reflect in Daily account?
Yes. All transactions in Finacle (either through POS or direct login) will reflect in Daily account.
  1. What are the office accounts in finacle which are mapped to POS CASH GL?
Only Teller cash and Vault office accounts are mapped to POS CASH GL.
  1. What are the office accounts in finacle which are mapped to DOP CASH GL?
Only BO Cash office account and Branch settlement account office account are mapped to DOP CASH GL.
  1. Whether POS cash will be affected for CBS transactions if logged into finacle directly and not through POS?
Yes. Teller cash and Vault office accounts inFinacle are mapped to POS cash. Hence transactions done in finacle through teller will affect POS cash of the office.
  1. Standing Instructions (SI)  – MIS to SB, SCSS to SB, SB to RD is not reflecting in daily account
CBS Transactions will reflect in daily account only if ATLEAST ONE POS CASH GL or DOP CASH GL is hit on that day. In other words, if the Post office has not done any transactions in finacle which is affecting POS CASH GL or DOP CASH GL ,although if there arecertain channel transactions like ATM, E Banking, IPPB, M Banking, etc, Daily Account will not be generated and hence Automatic Credit, Maturity credit to POSB accounts , InterSOL (RSAO)will not reflect in the daily account.
  1. What is the document type to be used during creation of Cheque Liability for payment of Savings Bank closures?
Document Type “PB” to be used while creating liability.
  1. Whether cheque liability request to be created before closure of account or after closure of account?
Cheque liability request is to be created before closure of account based on the maturity amount shown in Trial closure option.
  1. Whether cheque liability request will reflect in daily account immediately after creation of request?
Cheque liability request will not reflect in daily account. It will be reflected only during receipt of cheque.
  1. What is the change in cheque liability request post GL Integration?
Old Process New process after GL Integration
Debit Scheme (KVP)
Credit One Time customer
Debit Postmaster cheque account(4200030013)
Credit One time customer
  1. CBS Transactions done by TNF CSI location ie CBS rolled out but one particular post office is not rolled out to CSI is affecting POS CASH of that TNF CSI post office.
Since Teller cash and Vault are linked to POS CASH GL, finacle transactions (involving POS CASH/DOP CASH GL) will affect POS CASH of the TNF CSI LOCATION. POS cash has to be made zero by moving to DOP CASH by accesing DAP through nearby CSI post office.
  1. Whether HTTUM menu can be used post GL Integration?
HTTUM menu can be used post GL Integration. But GL mapped to the DEBIT OFFICE ACCOUNT will reflect in Daily account.
  1. DBT Upload is reflecting in Payment side while uploading Bonus/DA/GDS salary in HTTUM.
Office account (0410) is DBT Upload account. This office account is for crediting NREGA credits. If this office account is used for Bonus/DA/GDS salary credits through HTTUM , DBT UPLOAD will reflect in payment side of daily account.
  1. Whether any separate claim office account is available in finacle?
Office account – SOL ID + 0407 – Claims(Salary/Pension) – GL Sub Head Code – 45145 which is mapped to 10 digit code 4200039997 to be used. This claims office accounts is available in all HOs and in DAP sols.
  1. How will Non CSI locations account CBS transactions in Daily account post GL Integration?
Separate SOP is provided in SB ORDER 09/2019 for accounting of CBS transactions in Daily account. CBS transactions should be accounted only based on GL DAILY TRANSACTION – SUMMARY report and not based on LOT or Consolidation.
  1. Reason for non reflection of CBS Transactions in daily account even after GL extract file generation in Finacle?
CBS transactions hitting Unmapped GLs or Invalid/Incorrect facility ID or Unbalance GL extract will move to Error Report in CSI and hence no CBS transactions are reflected in daily account.
  1. Whether all CBS transactions will be moved to error folder if there is unbalancing entry in one GL?
CSI will not consume entire GL extracts of that facility id even if there is unbalancing entry in one GL. Entire GLs of that facility id (including BO facility id) will be moved to error report.
  1. What is the T Code to access CSI Error Report?
T Code: ZFSI_ERROR.
  1. Which role users can access this T Code?
YS:FA_CBS_PLI (Delegation of Role in SAP has to be designated by concerned R.O/C.O).
  1. What errors can be corrected using this T Code?
Incorrect facility ID and Unmapped GL can be corrected using this T Code.
  1. Whether Unbalancing error can be corrected using T Code ZFSI_ERROR?
FI/CO interface: Balance in transaction currency is the error description for Unbalanced error. Amount cannot be modified using this T Code. Hence unbalancing error can be corrected using ZFSI_ERROR if the difference amount is listed as separate line item by modifying the facility id.
  1. How to modify the Unmapped GL in ZFSI_ERROR report?
In case if the transaction is hitting unmapped GL, entire CBS transactions of that sol will move to error table.
Unmapped GL has to be corrected using proper G.L description depending upon the type of G.L Subhead code (tabular column as given below).
  1. How to identify the unbalancing error?
Reasons
  1. BO Code tagged and BO cash new account debited are different
  1. Download ZFSI_ERROR in excel format for a particular date
  2. In ZFSI_ERROR excel report, sort based on Facility ID. Select one facility id. BOs if available will be listed in this selection
  3. Unbalancing can be between 2 BOs or 1 BO and its Account office ie PO facility id
  4. If the unbalancing is between 2 BOs, Both BOs will be available under this selection
  5. Check the totals of Amount Debit and Amount Credit for these 2 BOs or BO and its account office to arrive at the difference amount
  6. Generate GL Daily Transaction Report – Summary for this particular SOL (sol id will not be available in ZFSI_ERROR report. SOL ID is to be identified from mapping table or concerned Circle/PO will know their corresponding sol ids)
  7. Check for the discrepant amount in the identified BO code in the summary report. If the discrepant amount is listed as separate row, it would be easy to identify the particular TRAN ID by generating GL Daily transaction report – Detailed
  8. If the  discrepant amount is not listed as separate transactions, generate the detailed report for the GL sub head of the BO where debit amount is more.
  9. Identify the particular tran id , account number from the detailed report
  10. Check the Tran ID in HTI to find out the debit account details.
  11. Once details of the transaction is identified, it could be observed that BO code tagged is different and BO cash new account debited is different
  12. Suitable instructions to be given to that facility id to ensure that BO code tageed and BO cash new account debited is same.
  13. Data in error table can be correct by replacing the BO FACILITY ID in ZFSI_ERROR if this discrepant record is listed as single line item without getting clubbed with some transactions.
  1. What is the office account to use for PLI maturity credits through POSB account?
Finacle Office account SOL ID + 0104 which is mapped to 4200030014 to be used for all type of closures. This 10 digit code will be nullified when Mccamish transactions are updated in corresponding GL codes.
  1. While discharging certificates in Bulk, Repayment account was not given; instead cash payment was made to the customer. At a later point of time, it was noticed that the closure proceeds were actually transferred to 0340 A/c?
The above issue is due to usage of Bulk closure(CNSBCV) menu for closures below Rs.20000/-. Maturity credits for the accounts closed through CNBCV menu will be credited into Postmaster cheque accounts (0340) if POSB account is not given. Cash Closures cannot be done through CNSBCV menu.
  1. A BO has generated two RICT unique ref. no.s in place of one, for opening of a new account. How to reverse one ref no.?
Transfer the amount from BO cash new account (SOL ID + FSI BO Code + N) to BO cash account (SOL ID + FSI BO Code) of BO through HTM by providing additional transaction details such as duplicate reference number. This can be done only by SU users. Currently this is impacting cash of account office. Patch will be deployed soon for affecting BO cash balance .Necessary error book entries to be made.
  1. Some commonly used G.L Codes held in S.O/RICT enabled BO’s
GL Subhead Code BO Receipts (Credit) GL Code Credit BO Payments (Debit) GL Code Debit
10004 BO Cash A/c 4867100010 BO Cash A/c 4867100010
10005 BO Cash New A/c 4200030009 BO Cash New A/c 4200030009
30001 SB Deposit 8800100010 SB Withdrawal 4800100010
30042 SSA Deposit 8800100020 SSA Withdrawal 4800100020
54041 SSA Default Fee (SOL ID+SSA04) 8800800030 NIL NIL
30010 RD Deposit 8800100030 RD Withdrawal 4800100030
54039 RD Default Fee (SOL ID+0384) 8800800030 NIL NIL
76001 NIL NIL RD Rebate (SOL ID+0327) 4800800120
30011 1 YR TD Deposit 8800100040 1 YR TD Withdrawal 4800100040
30012 2 YR TD Deposit 8800100050 2 YR TD Withdrawal 4800100050
30013 3 YR TD Deposit 8800100060 3 YR TD Withdrawal 4800100060
30014 5 YR TD Deposit 8800100070 5 YR TD Withdrawal 4800100070
  1. Whether data in error table ZFS_ERROR can be posted after period closure
No
  1. Whether manual voucher posting is to be done for offices which are available in ZFSI_ERROR report
Corrections can be done only in GL Sub Head and addition/deletion of Facility ID in ZFSI_ERROR report. Entire transactions will get posted during next batch job if credits and debits are balanced. Corrections involving amount could not be modified in ZFSI_ERROR. Manual voucher posting only should be done for these offices as per the instructions of circles (either at Circle/Region/Division
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Post Office Saving Schemes (POSB)​ – FAQ in Banking

Post Office Saving Schemes (POSB)​ – FAQ in Banking

How can I claim payment of deceased account / certificate holder?

The claimant may be the nominee or legal heir. 

  • If there is nomination, the nominee can prefer the claim in the prescribed form along with death certificate. 
  • If there is no nomination, any one of the legal heirs can prefer the claim in the prescribed form [SB84]. For this death certificate and consent statements of all legal heirs are required. Claim up to one lakh can be settled. 
  • If the claim is exceeding one lakh, claims can be settled by legal evidence ie, by probate of will or succession certificate.

How to transfer accounts and certificate?

  • For transfer of accounts- the depositor should apply in the prescribed form SB10(b)​ or manual application. The application can be given either in transferring office or transferee office.
  • For transfer of certificates- the investor should apply in the prescribed form[NC32]. The application may be given in either of the offices. 

How to open an account in post office and its requirements? 

  • To open an account [Savings Bank(SB), Recurring Deposit(RD), Time Deposit(TD), Monthly Income Scheme(MIS) SB3, SB103 (pay-in-slip) and specimen signature slip for SB and TD are required.
  • For senior citizen accounts, separate forms are to be used. For SB account introduction is compulsory. 

What is silent account and how to revive it? 

  • When there is no transaction in an SB account continuously for 3 financial years, the account will be treated as silent account.
  • For revival, one application from the customer is required. LSG/HSG offices can revive the accounts independently. Remaining offices, HO will revive the accounts.
  • If the balance in the silent account is less than minimum, then INR. 20/- will be debited towards service charges. 

What are late payment fees for recurring deposits? 

The monthly deposits should be credited on any day of the month. If the monthly installment is not credited for any particular month, then it becomes a default. The defaulted months can be credited subsequently (for INR. 10/- denomination, 0.020 rs for each month of default) maximum 4 defaults are allowed. 

What is the procedure for the issue of duplicate certificates? 

  • The investor should apply in the prescribed form for duplicate certificate in respect of lost, stolen, destroyed, mutilated or defaced certificates (NC29).
  • The application shall be accompanied by a statement showing particulars of certificates and furnish an indemnity bond in the prescribed form with one or more sureties or with a bank guarantee is required.
  • In case of mutilated or defaced certificates, no indemnity bond is required. 

How I get duplicate passbook? 

Application in the prescribed form or manuscript application may be given by affixing prescribed fee in the form of postage stamp. New duplicated Passbook will be issued by sub post offices only. 

What are the norms for issuing a Cheque Books? 

  • Cheque books are issued in respect of Cheque accounts. 
  • In a Cheque account, minimum balance should be INR. 500/- 

What are the service charges for outstations Cheque? 

  • Cheque realization charges for outstation Cheque. 
  • INR. 30/- for first thousand or part 
  • INR. 31/- for each additional thousand or part 
  • In case of bouncing of Cheque INR. 50/- is charges as service charge. 

Can Monthly Income Scheme (MIS) interest be credited to Recurring Deposit (RD) account? 

No. There is no provision. Interest amount can be credited to SB account and after that from SB to RD is permissible. 

What is the minimum balance required for an account? 

Minimum balances in respect of different types of account is given below.​
Minimum balances in respect of different types of account
​SB(Cheque account) INR. 500/-
SB(non Cheque account) INR. 50/-
MIS INR. 100/-  (SB Order 18/2017)
TD INR. 100/- (SB Order 18/2017)
PPF INR. 500/-
Senior Citizen (SCSS) INR. 1000/-
Sukanya Samriddhi Accounts (SSA) INR. 250/-

How I can get encashment of certificates / account before maturity?

encashment of certificates / account before maturity for different account
​NSCs (VIII Issue) Maturity period 5 years (for certificates issued on or after .01.11.2011). No premature encasement​possible.
​Different Savings Accounts​
SB Can be closed at any time
RD Premature closure permissible after 3 years – only SB rate is permissible
TD Premature closure permissible after 6 months
MIS Premature closure permissible after 1 year
​​Senior Citizen Premature closure after 1 year

​ Are there any charges for the use of ATM Card ?

         Charges in respect of different types of ATM transactions are given below.
ATM transaction / charge details
​​Daily ATM cash withdrawal limit INR. 25000/-
Cash withdrawal limit per transaction INR. 10000/-
​Charges for transactions done at DOP ATMs Free (Both Financial & Non Financial) with a limit of 5 Financial transactions per day
Permissible free transactions at other Bank ATMs (per month) Metro Cities – 3 free transactions (Both Financial & Non Financial)
Non Metro Cities – 5 free transactions (Both Financial & Non Financial)
Charges after exceeding permissible free transaction limit at other Bank ATMs Financial & Non Financial Transactions – Rs 20 + Applicable GST​
For more information please visit
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Frequently Asked Questions:- RTI Online

image search result for RTI
1. To which Public Authority can I file a request through this portal?
An applicant who desires to obtain information under the RTI Act, 2005 can make a request through this RTI Online Portal to the Central Ministries/Departments and other Central Public Authorities mentioned in ONLINE RTI request form.

2. How do I write my application for seeking the information as per RTI Act 2005?
The text of the application may be written in the prescribed column of the RTI request form. At present, the text of the application is confined up to 3000 characters only.

In case, the text of an application contains more than 3000 characters, it can be uploaded as a PDF attachment in the “Supporting Document” column of the form.

3. How do I make the payment for RTI fee?
After filling the first page of the RTI request form, a non-BPL applicant has to click on “Make Payment” button for payment of the prescribed RTI fee.
The applicant can pay the prescribed RTI fee through the following modes:
(i) Internet banking through SBI and its associated banks.
(ii) Using ATM-cum-Debit card of State Bank of India.
(iii) Credit/Debit card of Master/Visa.
It may be noted that no RTI fee is required to be paid by a citizen who is below poverty line, as per RTI Rules, 2012. However, the BPL applicant must attach a copy of the certificate issued by the appropriate government in this regard, along with the application.

4. Do I get any receipt for online filing of RTI application?
On submission of an application, a unique registration number will be issued, which may be referred by the applicant for any future reference.
It may be noted that the application filed through this RTI Online Portal will reach electronically to the “Nodal Officer” of the said Ministry/Department and “Not” to the CPIO of the concerned Ministry/Department.
The Nodal Officer will transmit the RTI application electronically to the concerned CPIO.

5. What will happen to my application if I select a wrong Public Authority in the RTI request form?
In case the RTI application is not meant for the Public authority which has been selected by the applicant, the “Nodal Officer” of the said public authority would transfer the application electronically to the “Nodal Officer” of the concerned Central Public authority, if aligned to this portal and physically to that Central Public authority which is not aligned to this portal, under section 6(3) of the RTI Act.
It may be noted that RTI applications filed through this portal for the state public authorities, including NCT of Delhi, would be returned, without any refund of fee

6. Will I be informed about the additional fee (if any) is required to pay?
In case additional fee representing the cost is required for providing information, the CPIO will intimate the same, which can be viewed by the applicant through “View Status” option in the RTI Online Portal and an e-mail alert or SMS or both will also be sent to the applicant for the same.
For payment of additional fee online, the applicant needs to use the option ‘View Status’ in the RTI Online Portal and on providing the registration number of the request, option for “Make Payment” will be available.

7. How do I file an appeal with First Appellate Authority?
  • For making an appeal to the first Appellate Authority, the applicant has to select the option “Submit First Appeal” in the RTI Online Portal and fill up the form that will appear.
  • The registration number and e-mail ID of the original application is required for filing the first appeal.
8. Do I need to make any payment for filing an appeal?
As per RTI Act, no fee has to be paid for first appeal.

9. Do I get any SMS from RTI Online Portal?
Though optional, the mobile number can be provided by the applicant/ appellant in order to receive SMS alerts.

10. What should I do when my browser show certificate error while opening RTI online portal?
You should ignore the certificate error and proceed forward. Kindly select,
Mozilla Firefox – I understand the risk add exception.
Google Chrome – Proceed Anyway.
Internet Explorer – Continue to this website

11. Is it mandatory to create user account on RTI online web portal?
No. You can directly file your RTI on “Submit Request” tab.

12. What should I do if I forgot my password for the user account?
Use the “Forget Password” utility to regenerate new password. It may be noted that new password would be sent at your registered email ID.

13. What should I do if my password is not working?
You may call the RTI helpdesk or send an e-mail at helprtionline-dopt[at]nic[dot]in, requesting to reset your password.

14. Can I file RTI application for state public authorities through this portal?
No.

15. What should I do when RTI online portal asks for activation key on first login?
An Activation Key will be sent on your email ID provided during registration. This Activation Key can be used to activate the account on first login.
Provision for re-generation of Activation key is also available after first login or before activation of the user account. The new activation key will be sent on your registered email-id.

16. What should I do if amount is deducted from my account but registration number is not generated?
Kindly wait for the 48 working hours as registration number will be generated after reconciliation. If it is not generated within 48 hours kindly send an e-mail at helprtionline-dopt[at]nic[dot]in with your transaction details.

17. What should I do when portal is not allowing me to file the first appeal?
This may happen under following two situation:
1) When your RTI application has been physically transferred to other public authority, which is not aligned to this portal. In such a case, you are required to file your appeal in physical mode to the concerned public authority.

2) Another case can be if your RTI application has not been replied to by CPIO and 30 days period has not lapsed. In such a case, you may file first appeal only after completion of stipulated time period of 30 days.

18. While registering a user account many dots appear after entering password?
Please do not get confused. Password encryption is a security measure. Whenever you enter your password it gets encrypted instantaneously.
While registering your account kindly provide same password in two fields i.e. password & confirm password fields respectively.

19. Can I file online first appeal for any RTI application filed physically in the first place ?
No,Online first appeal can only be filed against previously filed online RTI application.

20. Why RTI application filed by me is not reflecting in my user account history?
If you have opted to file RTI or First Appeal directly i.e without logging into your user account, then in such cases you will not be able to see the filed RTI or Appeal in your registered account’s history.

21. Why I have received multiple RTI registration numbers, even though I have filed single RTI application ?
This is the case where in your RTI application has been forwarded to multiple CPIOs since the information sought lies with more than one PIO.

22. How can I View Status/Reply of my RTI Application or First Appeal?
Status/Reply of the RTI Application or First appeal filed online can be viewed by the applicant by clicking on “View Status”.

23. What if the Registration Number is not received on my Email or Mobile No. even after 48 working Hours?
Registration Number are generated after reconciliation of bank scrolls for cases whose numbers are not generated instattly after the payment. This procedure may take 48 working hours. If someones still does not receive the Registration Number, They may contact their respective bank for refund of amount.

24. How to upload a supporting document if an alert comes as “SUPPORTING DOCUMENTS REQUIRED FROM APPLICANT”?
When a Public Authority request for supporting document, an alert is sent to the applicant to his/her Mobile or Email Id. In such situation, the applicant is requested to visit the RTI Online Website and enter the details in ‘View Status’. Once the detail is entered, the current status of the RTI application is shown along with the option for uploading the supporting document.

25. What queries can be raised with Helpline Email helprtionline-dopt(at)nic(dot)in ?
Helpline mail id is exclusively meant for queries or problem being faced while filing the online RTI through this portal. Please do not send mail to this helpline for any other matter or asking for any other details. The reply is limited to RTI online portal of Central Government only.

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eMO – Frequently asked questions [SAP Module]

eMO – Frequently asked questions

1. How to find the unpaid eMOs available at any office?

Enter zemo_unpaid- ->enter the facility id- ->Any date range of 30 days can be entered- ->execute.

2. Can we see the unpaid emos at any of the office?

Yes.

3. When the remitter complaints at the booking office about non receipt of money order by the payee, what are the checks to be done by the booking office?

Booking office should track the emo events in zmoipvs / indiapost tracking. If the emo is shown as
received at a particular post office, then the availability/status(printed/invoiced/onhold etc) of that
eMO can be confirmed with the unpaid eMO report of the destination office (zemo_unpaid- ->select
the facility id of that destination office- ->select the date of receipt (as per track and trace). The office
should be instructed to further process the Emo.

4. What is the action to be performed by the destination office for any eMO complaints?

  • Initially, eMO to be tracked in IPVS/Indiapost tracking. Further, the destination office should check the eMO in the eMO unpaid report (zemo_unpaid) selecting the received date (as per track and trace).
  • The status of the eMO at the destination office will be shown in the report.
  • Further login to the dpms application- ->eMO view/update option- ->enter the received date in the from date and to date range- -> press enter. To find the particular eMO, click find option and enter the
  • eMO number and click ok in the page displayed. The eMO details will be displayed.
  • Alternatively, the availability of the eMO can be checked in window delivery option also.

5. What are the checks to be done by the postmaster before EOD for ensuring VPMO is booked for the VP articles delivered?

  • Before EOD, the daily account should be checked. If VP is delivered and VPMO is not booked, then only a single entry in the receipt side as “Value Payable Post clearing account” will be available. If VPMO is booked, then 3 entries viz “Receipt side: Value Payable Post clearing account, eMO issue /commission and Payment side: Value Payable Post clearing account” would be available in the daily account.
  • So, if only one entry (VP clearing account) is available in the receipt side, then postmaster should ensure to book the VPMO for VP delivered. This activity is important as the VPMO has to be booked
  • on the same day of VP article delivery. System will not allow booking of VPMO on a later date. Further before EOD, the supervisor has to confirm booking of VPMOs for all VP articles delivered on the day by viewing VPMO Booking Report.

6. If redirected eMO is available in unpaid eMO report of the redirecting office and not available in view/update screen of the destination office, what is the action to be taken by the redirecting office? i.e The redirected/RTS emo has not reached the destination post office.

This happens when the approval of the supervisor is pending (not done) for the redirected eMO. The
  • supervisor should approve the redirection.

7. What is the date range to be entered for viewing RTS eMO?

The received date as shown in the unpaid eMO report should be entered in the from date range for viewing the RTS eMO.

8. An emo is appearing in the unpaid emo report but not available for printing/invoicing to postman. What is the further course of action?

The date range in the view/update screen needs to be selected correctly. The received date shown in
the unpaidemo report for that emo should be entered in the date range selection of view/update screen.

9. If the eMO is destined for non csi office and shown as picked by payment office, what is the action to be done by the non csi office?

It means the eMO is already received at the destination. It can be verified in the ENQUIRY option in
the eMO module. It should come for printing and disposal. If the eMO is not available in enquiry option, please contact CEPT, Mysore with eMO client folder.

10. If the eMO is shown as received at data centre and not received by the non csi office, what is the procedure?

  • From the divisional login, request resend option to be executed.
  • FAQ for Redirection of eMOs done through the option “REDIRECTION” under EMO MAILS INDIVIDUAL MENU IN DPMS :

11. QUESTION : The Emos which have already been redirected are still appearing in the list of unpaid emos shown by zemo_unpaid. How to clear such emos?

Answer: Whenever an emo is redirected using the option “REDIRECTION” under EMO MAILS INDIVIDUAL Menu, supervisor approval is mandatory. If the supervisor approval is not done, the emo will not be available in the origin office and the redirected office. It would be available in the supervisor approval screen. Once the Emos are approved, it would not appear in the list of unpaid emos shown by zemo_unpaid.

12. QUESTION: What are to the steps to be followed to complete the supervisor approval for redirected emo?

Answer:
Step 1: In DPMS, click the menu “Supervisor Approval-Redirected and Returned eMOs” and select
“Redirect” option and press enter. EMOs pending for approval will be displayed. 
eMO – Frequently asked questions


eMO – Frequently asked questions


eMO – Frequently asked questions
If all the above procedures have been executed, eMO is still not available for processing, a ticket can
be raised in the service desk and for further queries 
dpms.cept@indiapost.gov.in can be contacted. 

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Frequently Asked Questions on RMFS Transactions

1. What are the reasons for failure of RMFS transactions?
Failure of RMFS transactions is due to the issues in connectivity between the client system and SAP System/Vendor machine
2. How can the user check whether a transaction is in failed status?
The status of a transaction can be viewed in SAP Franking portal using the “Credit / Recharge Report”. Please follow the steps detailed below to view the report.
(a)Login to SAP
(b)Use Tcode zdop_main to get DOP Main screen and click on “Franking”
(c)The user can view the RMFS portal
RMFS transactions
(c)The user can view the RMFS portal.

RMFS transactions
(d) Click on “Credit / Recharge Report” on the left pane. Please enter the CR Number / Receipt number and click and click on execute.
RMFS transactions
(e) The user will get a report as shown below.
RMFS transactions
(f) Drag the scroll bar to the right hand side. In case of successful transaction the status will be shown as “Completed” in column “Amt Dwn by FM”
RMFS transactions
(g) A transaction will be complete only after receipt of acknowledgement for the fund file from the OEM( Franking Machine vendor). Normally fund file will be sent to the OEM at 6 AM on the next day . Successful transactions will be shown as “Open” till receipt of acknowledgement from the OEM. Once acknowledgement is received, the status will be changed as “Completed” in column “Amt Dwn by FM”. In case there is undue delay in status getting changed to “Completed” , the office of credit may raise a ticket with service desk.
RMFS transactions
(h) In case of failed transactions the status will be shown as “Error” in column “Amt Dwn by FM” . If the status is “Error” the office of credit has to raise a ticket with CSI service desk.
3. How to check the status of RMFS transactions using Tcode in SAP.
(a) Please use the Tcode “zmo_fkg_lic_recharge” in SAP. A data entry form as shown below will appear. Enter the necessary data viz CR Number / Receipt details and then execute 
RMFS transactions
(b) The following screen will be shown on execution. Please drag the scrollbar to the right hand side. In case of successful transaction thestatus will be shown as “Completed” in column “Amt Dwn by FM”.”
RMFS transactions
RMFS transactions
(c) A transaction will be complete only after receipt of acknowledgement of the fund file from the OEM( Franking Machine vendor). Normally fund file will be sent to the OEM at 6 AM on the next day . Successful transactions will be shown as “Open” till receipt of acknowledgement from the OEM. Once acknowledgement is received, the status will be changed as “Completed” in column “Amt Dwn by FM”. In case there is undue delay in status getting changed to “Completed” , the office of credit may raise a ticket with service desk.
RMFS transactions
(d)In case of failed transactions the status will be shown as “Error” in column “Amt Dwn by FM”. If the status is “Error” the office of credit has to raise a ticket with CSI service desk
RMFS transactions

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eMO FAQ

emo faq


 
1. What is eMO?
eMO is a web based rapid money transfer service offered by India Post between two individuals within India.
2. How fast is the money transfer?
Money booked through eMO can be disbursed within 24 hours.
3. How much money can be sent through eMO?
A minimum of Rs.1/- and a maximum of Rs. 5000./- can be sent through eMO.
4. Is the money paid in cash?
Receiver can receive the payment in cash upto Rs. 5000/-.
5. How is money sent through eMO?
Money can be sent from any eMO center. A simple “To Remit Payment” form is to be filled up and submitted along with the remittance amount and commission at the eMO counter. A printed receipt is issued to the remitter. If the money is being sent through the e Post Office, then the remitter is to go online, register the account and fill in the online booking form. After the online booking form is completed the customer should press submit and this will take him then to the payment gateway site where online payment will be processed. Thereafter the receipt will be generated and the reference number on the receipt can be used for further correspondence if required.
6. How does the payee collect money?
The payee can receive money at home. Therefore Pincode of the delivery address is essential.
7. What can be presented as proof of identity by the remittee?
The payee can prove his /her identity by presenting any of the following photo-identity documents:
(a) Voter’s I-Card
(b) PAN Card
(c) Ration Card with photo of receiver
(d) Post Office Identity Card
(e) Driving License
(f) Passport
(g) Approved/Recognized Central Government/ State Government/ PSU/Office/College/University ID Card
8. Is eMO expensive?
eMO tariff has been kept same as that of ordinary MO though electronic transmission has been introduced..
9. Can message be sent along with money through eMO?
Yes, along with money you can also send a message. Choose any one from a list of standardized messages and it will be delivered along with the money at no extra cost.
eMO HELP DESK