Swachhta Se Shreshtha Sewa 2024- Plan for February- March 2024


File No. 01/11/2023-PG
Government of India
Ministry of Communications
Department of Posts
(PG Division)

Dak Bhawan, Sansad Marg
New Delhi-110001
Dated 21.02.2024


  1. Chief Post Masters General of All Circles
  2. RAKNPA, Ghaziabad
  3. GM, CEPT, Mysuru
  4. Director, All PTCs

Subject: Swachhta Se Shreshtha Sewa 2024- Plan for February- March 2024

Reference: Letter of even number dated 01.02.2024 regarding continuation of Special Campaign 3.0

Madam/ Sir,

We will share the Swachhta Se Shreshtha Sewa Toolkit 1 for use and implementation across the India Post Network during the period from now till 31 March 2024 by tomorrow:22 February 2024. This aims to build on the efforts of the Department over the last few years, including the Swachhta Abhiyaan 2023 and start a new phase of action for service delivery excellence across the post office network.

  1. The steps in the Swachhta Se Shreshtha Sewa 2024 Plan are provided below:
  • Step 1- Video Conference with DDG (PG, QA & I) and Team with Circle and Regional Office Teams on 23 February 2024 at 4.00 PM. The VC will introduce the toolkit that will be shared in advance. Attendees include DPS (HQ), Nodal Officers for Swachhta, Group Officers in-charge of Inspections and supporting teams, locally available Divisional Heads at Circle and Regional Headquarters who can conveniently join the

VC link: https://bharatvc.nic.in/join/4637756060

  • Step 2- Guidance to Divisional and Sub-Divisional Teams to convene Swachhta Se Shreshtha Sewa Goshthis in each Division to cover all offices upto BO level through Strategic Business Units (SOs and Linked BOs), City Sub-Post Offices, all Head Post Offices, GPOs, Mail Offices and all establishments as covered under Special Campaign 3.0 and Swachhta 2023. This may be done over VC soon after the VC at Step 1 above on the same lines. This maybe completed latest by 26 February 2024. VCs maybe held on 24 February 2024 as far as possible.
  • Step 3- Drawing a schedule for Swachhta Se Shreshtha Sewa Goshthis for each Sub-Division in order to convene the Goshthis during the period 27 February to 10 March 2024 positively. Presence of Divisional head, Sub-Divisional Head, Nodal Officers from the Circle and Regional level, other officers and officials, including master trainers, coaches and mentors (identified on the basis of their skill sets, commitment and passion) during the Goshthis may be ensured and the schedule be drawn accordingly. Report on the schedule to be shared on QM portal as per given format latest by 29 February 2024.
  • Step 4: Implementing the schedule and unlocking the process of Swachhta Se Shreshtha Sewa Goshthis with the help of the toolkit to be shared tomorrow. Documenting outcomes of each Goshthi and draw schedule of subsequent steps to be completed by 31 March 2024.
  • Step 5: Consolidating the outcomes of all Goshthis and commitments from each Goshthi about activities to be completed by 31 March 2024 by Circles. Exercise to be completed by 15 March 2024 and reported on QM portal for information and review at Directorate level.
  • Step 6: Follow up on pending activities to be carried out in each office Through an internal feedback mechanism activated by the Circle. Methods to be developed by Circles and to be reported during review VCs to be convened in April 2024 to enable finalisation of Swachhta Se Shrshtha Sewa Plan for April to June 2024.
  1. Circles, Regions and Divisions are requested to plan their schedule to attend the VC on 23 February 2024 at 4 PM. As the toolkit will also be shared tomorrow, the VC would be a good occasion to raise questions, concerns and decision points by the field units so that this important exercise towards service delivery excellence and Swachhta can be implemented in the best possible manner in the days ahead.

Yours sincerely,

(Shailendra Kumar Dwivedi)
Deputy Director General (PG, QA & I)

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Swachhta Se Shreshtha Sewa 2024- Plan for February- March 2024
Swachhta Se Shreshtha Sewa 2024- Plan for February- March 2024

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