SOP for Handling COD Cases : Non-reflection of COD article amount delivered through DARPAN

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SOP for Handling COD Cases : Non-reflection of COD article amount delivered through DARPAN Android Application

Field units have reported instances where many COD articles delivered through the DARPAN Android application are not being reflected in SAP DTR. CEPT has identified several reasons contributing to these issues:

1. Delivery of COD article as Normal Article (Non- COD): It has been observed that BO Users have sometimes delivered COD articles as normal articles (non -COD). Consequently, the COD amount s not raised n the Wallet and SAP DTR, leading to non-payment of the COD amount to the respective billers.

Procedure to be followed to resolve such cases atconcerned Account Office

  • Invoke T- Code ZARTDATA
  •  Click on DARPAN
  •  Enter COD Amount
  • Click on Execute
SOP for Handling COD Cases : Non-reflection of COD article amount delivered through DARPAN Android Application
SOP for Handling COD Cases : Non-reflection of COD article amount delivered through DARPAN Android Application

 

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