SB Order 24/2022 – HCCA Name Change Disable


SB Order 24/2022 – Steps taken for prevention of frauds in post offices (Finacle CIF Modification Menu HCCA name change Disable)

Letter NumberFS-13/7/2020-FS-Part(l)
Letter Dated15.12.2022
Issued byDepartment of Posts
(Financial Services Division)
SubjectSB Order 24/2022 – HCCA Name Change Disable
Signed By(Devendra sharma)
Assistant Director (SB-II)
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As part of continuous improvement in making the CBS system robust, incremental changes are implemented to ensure that the fraud risk involved in CBS operations is minimized.

2. It has come to the notice of this Division that some single handed./double handed post offices are changing the name of the account holders by using CIF merger menu HCCA increasing the fraud risk. To avoid such instances, necessary amendments have been made in the HCCA menu and selection of ‘Yes’ under ‘Modify A/c Name” have been disabled.

3. Henceforth, for any change in the name at account level, the concerned post office shall send the case to its HO with relevant documents. After necessary examination of the case, concerned HO shall change the name of account holder through HAALM menu in Finacle and intimate the post office concerned.

4. It is requested to circulate it to all concerned for information, guidance and necessary action.


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