SB Order 1/2023 – Quick Settlement of Claim Case
SB Order 1/2023 – Department of Posts issued SB Order 1/2023 regarding Quick Settlement of Claim Cases
|Department of Posts (Financial Services Division)
|SB Order 1/2023 – Quick Settlement of Claim Case
Assistant Director (SB-II)
SB Order 1/2023
This is with reference to SB Order No. 31/2020 dated 28/08/2020, Addendum to SB Order No. 31/2020 dated 16/09/2020 and 36/2020 dated 06/11/2020 in which revised procedure and timeline for settlement of deceased claim cases were circulated. Further, instructions on speedy settlement of deceased claim cases were issued vide this office even letter no. dated 26.07.2022.
2. It has been observed that many post offices are not following prescribed procedures and timeline for settlement of deceased claim cases. The common irregularities noticed are mentioned below:
- Although issuance of a separate sanction memo by the Head Post Offices/Sub Post Offices (operative offices) has been discontinued w.e.f. 01.01.2011 vide SB Order No. 25/2010 dated 25.12.2010, still a separate sanction memo is being issued at the post office level (HO/SO).
- Sending sanction memo to claimant through Registered post by the Head Post Offices/Sub Post Offices.
- Verification of claim cases through PRI (P)/SDI (P).
- Abnormal delay in settlement of deceased claim cases.
3. It is emphasized that the procedures prescribed in SB Order No. 31/2020 and 36/2020 have to be re-iterated to the field units. Post offices shall have to ensure settlement of deceased claim cases within the timeline prescribed. Further, Head Post Offices/Sub Post Offices should be sensitized to adhere the following guidelines for timely settlement of deceased claim cases:
(a) At the time of receipt of deceased claim case/ KYC documents, the KYC document(s) of claimant shall be verified with the original KYC documents.
(b) If signature of witnesses is available on copy of the KYC documents, physical presence of witnesses is not required.
(c) The claimant(s) should be sensitized to provide his/her Bank Account/PO Savings Account detail at the time of submission of decease claim case for transfer of payment and obtain Account Detail/signature on acquittance portion, so that nominee(s)/claimant(s) need not visit post office again to get the
payment through cheque.
(d) No separate sanction memo is to be issued by Sub Post Office/Head Post Office for settlement of deceased claim cases. SPM/PM shall sanction the claim on the second part of Form-11 which is prescribed as ‘For Office Use Only’.
(e) Once a deceased claim case is received with complete documents, further verification through PRI (P)/SDI (P) is not required.
(f) All post offices shall ensure settlement of deceased claim cases as per prescribed timeline/norms i.e. one working day where nomination exists and seven working days in other cases.
This issues with the approval of the competent authority.