FAQ on Infrastructure issue (DB related/Sync)

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FAQ on Infrastructure issue (DB related/Sync)

FAQ on Infrastructure issue (DB related/Sync)

1) How to start DB?

Answer:

Follow below steps:

  1. Open “C”
  2. Open “POSTALPOS_BO” folder OR Go to the path “C:\POSTALPOS_BO”.
  3. Double click on “Start_Database_Server.bat”.

2) How to run HIGH synchronization manually? Answer:

Follow below steps:

  1. Open “C”
  2. Open “POSTALPOS_BO” folder OR Go to the path “C:\POSTALPOS_BO”.
  3. Double click on “bat”.
  4. A small pop-up window will be opened. The pop-up will be closed automatically once the sync is successfully executed.
  5. In case of failure, at the button part of the pop-up window an error message will be shown as “Synchronization failed. To see the error, user can scroll up/down the scroll bar.

3) How to check last successful sync date and time? Answer:

After logging into Postal Back Office, user can see the last sync date time at the top right corner of the screen.

4) How to run DAILY synchronization manually? Answer:

Follow below steps:

  1. Open “C” drive.
  2. Open “POSTALPOS_BO” folder OR Go to the path “C:\POSTALPOS_BO”.
  3. Double click on “Run_Mobilink_Client_DAILY.bat”.
  4. A small pop-up window will be opened. The pop-up will be closed automatically once the sync is successfully executed.
  5. In case of failure, at the button part of the pop-up window an error message will be shown as “Synchronization failed. To see the error, user can scroll up/down the scroll bar.

5) DAILY synchronization failure with message ending with ‘Already in use’. Answer:

When Daily sync is executed first time in a day, system will lock the process for that office and will show this error message on subsequent execution of Daily sync on same day.

6) What is to be done in case of “ASSERTION FAILURE” while starting DB? Answer:

Log a ticket in Service Desk as a ‘Request’ and wait for assistance. In the ticket mention following:

  1. Date and time when error was first noticed.
  2. If any transaction has been done in the same day. If yes, date and time of the transaction.
  3. Last TCB matched or not.
  4. Last date of back up in C:\POSTALPOS_Backup.
FAQ on Infrastructure issue (DB related/Sync)
FAQ on Infrastructure issue (DB related/Sync)

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