The government of NCT of Delhi and Maharashtra have imposed a strict lockdown to deal with the COVID19 crisis. The Lockdown Orders also include restrictions on the staff attendance.
2. In view of above, the situation of mail operations in Delhi and Maharashtra Circles have been reviewed and following has been decided.
Note :- Head Postmaster or Sub Post Master only are competent to issue of recall of an article.
Rs 6 for an inland article
Rs 30 for foreign articles
Id ul zuha (Bakrid) is falling on 1st August 2020 which is gazetted Holiday. Circle should therefore make all necessary arrangements to Deliver Rakhi Mail on 2nd August 2020.
This Post is very important for Every Postal Employee, Here Below all Remarks on Postal Articles should be given. All are standard available in CSI. It is Good for us to remember these remarks which is used to write on postal articles. So Lets see all Remarks below.
| S. No. | Remarks | Explanation | Disposal |
| 1 | Refused | Addressee refused to accept the article. Addressee is present but does not take delivery of the article on one pretext or other. | Returned to sender/RLO immediately |
| 2 | Not Known | Address is located but no such addressee lives there or not known to the locality |
Kept in deposit for 7 days and nobody claims, returned to sender/RLO |
| 3 | Left India | Addressee is known not to be in India and has left no instruction at the Post Office as to the redirection of his correspondence | Returned to sender/RLO immediately |
| 4 | Left | In all other cases where the addressee has gone away without leaving an instructions as to disposal of correspondence and no reliable information is available about his new address | Kept in deposit for 7 days and if nobody claims,Returned to sender /RLO |
| 5 | Insufficient Address | Address given on the articles is not complete – like Name of street, house number, locality etc are not given | Returned to sender/RLO immediately |
| 6 | Unclaimed | Intimation was served-but the article was not taken delivery by the addressee within the prescribed time | Returned to sender/RLO immediately |
| 7 | Deceased | Addressee has expired | Returned to sender/RLO immediately.
Postmaster can order delivery to near relative if applied if there is no doubt or cross claim ,at his discretion. |
| 8 | Redirection | Based on the addressee, instruction | Redirection on the same day |
| 9 | Intimation | In case of absence of the addressee and door locked | Kept in deposit for 7 days |
Poste Restante (C/o Postmaster) articles will be kept in deposit for 1 month except for VP articles ,and if not claimed,it will be returned to sender / RLO .
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This has reference to Postal Directorate letter referred above dated 10/06/2020 (copy enclosed) issuing thereby instructions lo the Circles to not to accept the booking of non-essential articles from eCommerce companies and Second Class mail, particularly, Registered News Paper for deliver, in Delhi & Mumbai.
2. There has been several public complaints that many post offices are not accepting even retail bookings of Speed Post and Registered Post articles from general public and Government offices for Delhi and Mumbai tendered at post office counters.
3. It is, therefore, clarified that there is no restrictions on the retail booking of speed Post and Registered Post articles for Delhi and Mumbai.
4. Circles are requested to issue necessary instructions to the post offices so that retail Speed Post and Registered Post articles tendered by the general public and Government offices for Delhi & Mumbai are not be refused for booking at the post office counters.
Encl.A/a
(Ajay Kumar Roy)
DDG (Mali Operations)
Copy to: CGM, Parcel Directorate – for kind Information.
File No.22-1/2020-DA
Government of India
Ministry of Communications
Department of Posts
*****
Dak Bhawan, Sansad Marg
New Delhi-110 001
Dated: 17th June, 2020.
To
All Chief Postmaster’s General.
Subject: Instruction/ SOP for clearing pending mails in FPOs/ TMOs.
Sir/Madam,
It has come to notice few foreign outward bags for some of the countries are pending since March, 2020 in some FPOs and TMOs. Major reasons for its pendency and their probable solutions are instructed below:-
Flight Connectivity
Due to Covid 19 and lock down situation, airline operations got halted and it hampered flight connectivity to other countries. At present limited flight connectivity is there through Air India Vande Bharat, Singapore Airlines etc.
Details of flight connectivity with its schedules are shared on IR whatsapp group in 3-4 days in advance. All OEs and TMOs must keep a watch over such flight schedules and also be in contact with airlines for similar information to connect pending bags to all possible countries directly from their TMOs/FPOs. If flights are directly not available from their city, then they can plan indirect connectivity through other FPOs/ TMOs by keeping that unit informed well in advance.
Countries not accepting mails
There may be instances, where destination country is not accepting any incoming mails. Please kindly share list of such countries with pending number of bags/articles with IR division so that these issues can be taken up with those countries .
Loose articles
It is also reported that some loose parcels/ ills are also lying in FPOs./ APSOs. Such articles must be properly sorted, scanned, bagged and dispatched to avoid any abstraction or damage. In case direct bag is not justified, these articles should be properly sorted and dispatched to other FPO making dispatch to that country, after consultation with that FPOs for further bagging and dispatch.
File No.22-1/2020-DA
Inbound articles
There are also reports of pending inbound articles in FPOs which may be due to delay in custom clearance or may be delayed due to other circumstances. All inward bags should be opened, sorted and dispatched to destination units on priority.
Old pending articles
Articles/ bags lying since March 2020 or early should be dispatched in priority.
This office had directed vide order dated 23rd March, 2020 to facilitate recall of articles by public. Awareness should be generated through social media and other means for consignees if they opt to recall their articled still lying in India.
It is further requested to nominate a responsible person from FPOs and TMOs to join IR whatsapp group for better co-ordination and information.
IR&GB division is examining the situation of countries for which connectivity is not likely soon and further course of action will be suggested shortly.
ADG IM-II, Ram Sikaria — 9871978955 may be contacted for the same.
Yours Sincerely
(Ram Naresh Sikaria)
Asst. Director General (IM-II)
Copy to:
DOP – Resumption of Transit sections order dated 12-06-20
Government of India
Ministry of Communications
Department of Posts
Mail Business (Development & Operations) Division
Dak Bhawan, New Delhi- 110 001
No: 30-01/2020-D (Pt.1) Dated: 12.06.2020
To
All Head of Circles
Subject: Resumption of Transit sections — COVID-19 preventive measures to be adopted – reg.
This is regarding resumption of transit sections on some routes consequent upon the resumption of partial passenger train services.
2. The transit sections on Howrah – Mumbai & vice-versa (02810/02809), Howrah- Ahmedabad & vice-versa (02834/02833) and Bengaluru- Belgavi & vice versa (06597/06598) routes have been started w.e.f. 12th June, 2019 consequent upon the resumption of trains services on these routes. Department has also taken up the matter with the Railway Board for the resumption of transit sections on other routes on which train services have been restored.
3. There is a need to provide adequate protective gear and other facilities to the sectional staff, in addition to the items provided in portfolio so that they may smoothly perform their duties in the COVID-19 scenario. Accordingly, Circle may provide following protective gears and other facilities to each of the sectional staff:
3.1 The staff at transit mail offices should ensure the sanitization of bags before dispatch to the Sections. Sectional staff should also ensure the sanitization of bags received in the sections before any further handling of these bags.
3.2 Further, Sectional staff should be clearly told not to allow any unauthorized person to travel in the Section. This is not only illegal but also poses a great risk in the COVID period.
4. Only non-symptomatic staff should be put on duty in the Sections.
5. Circles may add to this list of preventive measures to ensure the proper performance of duty by the Sectional staff in this COVID period.
This issued with the approval of Member (Operations).
(Ajay Kumar Roy)
DDG (Mail Operations)
Restriction the bookings of mail in/for both Delhi and Mumbai
Government of India
Ministry of Communications
Department of Posts
Mail Business (Development & Operations) Division
Dak Bhawan, New Delhi- 110 001
No: 30-01/2020-D (PL2) Dated: 10.06.2020
To
All Head of Circles
Subject: Restrictions in booking/delivery of mail for/in Delhi& Mumbai due to deteriorating COVID-19 situation – reg.
Ref. Directorate letters no. 30-0112020-D dated 17/04/2020, 24/4/2020, 5/5/2020, 21/5/2020,03/06/2020 and D.O. from DG Postal Services dated 15/5/2020.
This has reference to Postal Directorate letter referred above issuing thereby revised mail routing arrangements as well as instructions for Circles during the period of lockdown and Unlock 1. Vide instructions dated 03/06/2020, Circles were requested to start the retail as well Bulk/BNPL bookings of both essential and non-essential articles. A list of Delivery Offices which couldn’t deliver Bulk/BNPL articles was also circulated.
2. Subsequently, COVID-19 situation in Delhi/Mumbai has been reviewed. It is observed that COVID-19 situation in both the cities has affected efficiency of service. Many of the staff engaged in processing, transmission and delivery of mail has also been affected by the disease, thereby adversely impacting the processing and transmission of mail and delivery which is giving rise to complaints.
3. It has, therefore, been decided to restrict the bookings of mail in/for both Delhi and Mumbai. Accordingly, following changes are implemented with immediate effect in respect of booking & delivery of mail for/in Delhi and Mumbai:
4. The restrictions on booking of Second Class Mail and non-essential article tendered by eCommerce companies for Delhi/Mumbai will remain in effect till further orders. The e-commerce companies and publishers of Registered Newspapers may be advised accordingly.
This issued with the approval of Member (Operations).
(Vickey Kumar)
Director (Mail Operations)
Copy to: