Category: DOP Banking

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SB Order 14/2022 – PPF Online Account opening

SB Order 14/2022 - PPF Online Account opening

SB Order 14/2022 – Regarding introduction of the online account opening and closure through DOP Internet Banking for Public Provident Fund (PPF) Accounts.

SB Order 14/2022

F. No. FS-13/7/2020-FS
Government of India
Ministry of Communications
Department of Posts
(FS Division)

Dak Bhawan, New Delhi-110001
Dated: 30.08.2022

To,

All Head of Circles / Regions

Subject of SB Order 14/2022: – Regarding introduction of the online account opening and closure through DOP Internet Banking for Public Provident Fund (PPF) Accounts.

Madam / Sir,

In line with providing more digital transaction facilities to POSB customers, the undersigned is directed to say that online account opening and closure for Public Provident Fund (PPF) have been introduced in DOP Internet Banking. Now DOP Internet Banking users can open and close their PPF account online. For more details kindly read FAQ available at link https://ebanking.indiapost.gov.in

2. The option for opening and closing of Public Provident Fund (PPF) account is available under the ‘General Services’ tab of DOP Internet Banking. Internet Banking user should follow the below prescribed procedure for opening and closure of PPF account: –

(a) Procedure for opening of PPF Account: –

➢ Login into DOP Internet Banking
➢ ‘General Services’
➢ ‘Service Requests’
➢ ‘New Requests’
➢ PPF Accounts – Open a PPF Account
➢ Deposit Amount (Enter Amount for which PPF account is to be opened minimum ₹ 500 or above in multiple of ₹ 50 upto ₹ 1,50,000/-
➢ Debit Account (Select linked PO Saving Account)
➢ Click on ‘Click Here’ to read terms and conditions and accept terms and conditions
➢ Submit online
➢ Enter Transaction Password
➢ Submit.
➢ View/Download Deposit Receipt.

Note: –

(i) Log in again to view the details of PPF Account opened under ‘Accounts’.
(ii) PPF Account will be opened in the name of DOP Internet Banking user and nominee will be same as registered in linked PO Savings Account.

(b) Procedure for Closure of PPF Account: –

➢ Login into DOP Internet Banking
➢ ‘General Services’
➢ ‘Service Requests’
➢ ‘New Requests’
➢ Closure of PPF Accounts
➢ Deposit Account (Select PPF Account to be closed)
➢ Credit Account (Select linked PO Saving Account)
➢ Submit online
➢ Enter Transaction Password
➢ Submit.
➢ View/Download Closure Receipt.

Note: – (i) Logout and login again to view the details of PPF Account closed.
(ii) Only matured account can be closed under this option.
(iii) As premature closure is allowed under specific conditions, for premature closure kindly submit account closure form, passbook and relevant documents at Post Office concerned.

3. It is requested to circulate these instructions to all post offices for information and guidance. Adequate promotion of this functionality is to be given for the benefit of POSB customers.

4. Hindi version of this SB order will be issued in due course.

5. This issues with the approval of the competent authority.

Yours Sincerely,

(Devendra Sharma)
Asst. Director (SB-II)

Copy to: –
1. Sr. PPS to Secretary (Posts)
2. PS to Director General Postal Services.
3. PPS/ PS to Addl. DG (Co-ordination)/Member (Banking)/Member (O)/Member (P)/ Member (Planning & HRD)/Member (PLI)/Member (Tech)/AS & FA
4. Addl. Director General, APS, New Delhi
5. Chief General Manager, BD Directorate / Parcel Directorate / PLI Directorate
6. Sr. Deputy Director General (Vig) & CVO) / Sr. Deputy Director General (PAF)
7. Director, RAKNPA / CGM, CEPT / Directors of all PTCs
8. Director General P & T (Audit), Civil Lines, New Delhi
9. Secretary, Postal Services Board/ All Deputy Directors General
10. All General Managers (Finance) / Directors Postal Accounts / DDAP
11. Chief Engineer (Civil), Postal Directorate
12. All recognized Federations / Unions / Associations
13. The Under Secretary, MOF (DEA), NS-II Section, North Block, New Delhi.
14. The Joint Director & HOD, National Savings Institute, ICCW Building, 4 Deendayal Upadhyay Marg, New Delhi-110002
15. GM, CEPT, Mysuru – for uploading the order on the India Post website.
16. ADG (OL) for information and Hindi Translation of this SB Order.
17. Guard File

Download PDF of SB Order 14/2022

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How to Open Online PPF Account in Post Office

How to Open Online PPF Account in Post Office

If you want to open PPF Account in Post Office but unable to visit post office, then here is solution. Now you can open online PPF Account in Post Office using DOP Internet Banking Service.

Dear Friends, for using this facility, you should have savings bank account in Post Office and Internet Banking active status is also must. Then you can open your PPF Account online using your DOP Internet Banking. Here below step by Step process.

Procedure for opening of Online PPF Account through Post Office Internet Banking: –

  • Login into DOP Internet Banking
  • General Services
  • Service Requests
  • New Requests
  • PPF Account — Open a PPF Account (For PPF)
  • Deposit Amount (Enter Amount for which PPF to be opened minimum ₹500 and in multiple of ₹100)
  • Debit Account (Select linked PO Saving Account)
  • Click on ‘Click Here’ to read terms and conditions and accept terms and conditions
  • Submit online
  • Enter Transaction Password
  • Submit.
  • View/Download Deposit Receipt.

Procedure for Closure of PPF through India Post e-Banking: –

  • Login into DOP Internet Banking
  • General Services
  • Service Requests
  • New Requests
  • Closure of PPF Account 
  • Deposit Account (Select PPF Account to be closed)
  • Credit Account (Select linked PO Saving Account)
  • Submit online
  • Enter Transaction Password
  • Submit.
  • View/Download Closure Receipt.
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DOP Internet Banking / eBanking login Problem?

e-Banking Website Address : https://ebanking.indiapost.gov.in/ 
It is always recommended to login the eBanking or Intra Operable India Post Internet Banking through India Post Portal. In common, while login into Post Office eBanking website, It asking Login credential again without displaying any error.
While examining the said problem, user have to select the service before click on LOGIN button. which means, we have to select the next screen after login i.e

  • Dashboard
  • Personnel Profiles
  • Balance and Transactions
  • Transaction Management
  • General Services,
Help Desk Number for Internet Banking related Issue

For any complaints or queries, please reach us on

1800-425-2440

or write from registered email ID to

dopebanking@indiapost.gov.in

Common Issue Noticed in eBanking login. OTP Verification failed or non responses. OTP verification disabled due to multiple OTP attempts. This will be enabled only you write from your registered email to  dopebanking@indiapost.gov.in for enabling OTP Verification.

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India Post Mobile Banking Update || Bug Fixes For Android 9 And 10

Dear All,


image search result for indiapost logo

DoP mobile banking android app has been updated in google play store. This latest release will provide fix for app crashing in Android 9.0 and Android 10.0 version.
Please instruct everyone to update their app by visiting google play store app link. In case of any difficulty to login please use “Activate Mobile Banking” link in the app and re-register your user details in the device and proceed further. For any further assistance please email us to our support team dopebanking@indiapost.gov.in.
Thanks & regards,
Incharge Operations, DOP ATM Unit
CBS-CPC, 4th Floor, Bengaluru GPO Building
Bengaluru-560001
Toll free – 18004252440
image search result for dop mobile banking application
Dear valued customer, Department of Post brings you Mobile Banking Application which offers banking on the go. Why to visit Post Office when you can do banking from your comfort zone anytime, anywhere using your mobile device. Yes, Department of Posts new offering to its esteemed valued customers – India Post mobile banking application
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Some issues found in DoP internet banking & mobile banking

Some issues found in DoP internet banking & mobile banking
1) All types of accounts are visible in internet banking. But, MIS, SCSS, KVP, SSA accounts are not visible in mobile banking.
2) Transferring money from SB account to SSA account is not available.
3) Only TD, RD & PPF account can be opened online. But, other types of account(MIS, SCSS, NSC, KVP) cannot be opened online.
4) Only TD & RD accounts can be closed online. Other accounts(MIS, SCSS, NSC, KVP) should also be closed online.
5) Only “Stop Cheque” sevice is made available online. But, “New Cheque book request” & “New ATM card request” should also be available online.
DoP internet banking services should be made in such a way that people don’t require visiting Post office for their needs(just like Banks).
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FAQ on DOP Internet Banking

What is the URL for DOP internet Banking?

1. URL for accessing DOP Internet Banking is https://ebanking .indiapost.gov.in
2. What are the pre-requisites for availing DOP Internet Banking?
  • Valid Active Single or Joint “B” Savings account
  • Provide necessary KYC documents, if not already submitted
  • Active DOP ATM/Debit card
  • Valid unique mobile number
  • Email address
  • PAN number
3. How to register for DOP Internet Banking?
Visit your home branch, fill the pre-printed application form and submit with required documents.
Your DOP internet banking will get activated from next working day.
4. How will I come to know about my DOP internet Banking Activation?
Once the request is processed successfully, an SMS alert will be delivered to your registered
mobile number.
5. What is my customer ID?
Customer ID is the CIF ID printed on the first page of your Passbook.
6.What should be done once I receive an SMS alert regarding DOP Internet Banking activation?
Open the DOP Internet banking page using the URL mentioned in the SMS and use the hyperlink
“New User Activation”. Fill the necessary details and configure your Internet Banking login password and transaction password. Logout from the application, re-login and configure security questions and answers. These two steps are mandatory for successful activation of your internet banking user ID.
  1. Why should I configure Security questions and answers during first time login?
Security questions and answers are required to use when you forget your Login or transaction
passwords or both.
  1. Whether both login and transaction passwords can be same?
                No, it cannot be same.
  1. What is the permissible limit for wrong login/transaction password attempts?
                5 times
  1. What if I type my login password or transaction password wrong for 5 times?
In case, login password is entered wrongly for 5 times, your user ID will be disabled from logging in. In case, transaction password is entered wrongly for 5 times, transaction rights will be disabled.

  1. What is the procedure to get my login rights or transaction rights enabled?
                Please address the issue by mentioning the CIF ID/User ID to dopeBanking @indiapost.gov.in
from your registered email ID with the issue details.
  1. What if I forget my password?
Use forgot password? link in the eBanking home page and follow the instructions.
  1. What if my password is expired during login?
DoP eBanking application will prompt you to change the password during login.
  1. Even after entering right password, application is not allowing to logging in. What should I do?
If user has not logged in for more the 180 days after expiry of password, same should be intimated via email to DoP email ID dopebanking@indiapost.gov.in from your registered email ID or contact customer care centre for further guidance.
               
Once the same is enabled at DoP level, an email will be sent to your registered email ID. Use forgot
password link available in the home page and follow the instructions.
  1. Whether my user ID can be changed?
Yes, the user ID can be changed only once under My profile > Update channel login ID option.
  1. What if I forget security questions and answers and password?
Please address the issue by mentioning the CIF ID/User ID to dopebanking @indiapost.gov.in
from your registered email ID with the issue details.

  1. Can I transfer funds and make deposits?
  • Funds can be transferred from one POSB account to another POSB account either self-payee or third-party payee.
  • Deposits can be made from your SB account to your own RD account, Repayment of RD half withdrawal, PPF account and Loan on PPF.
  1. What if some of my Post office accounts are not visible in my internet banking login?
Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking registered CIF/Customer ID.
  1. What type of accounts I can open through internet banking?
You can open either RD or TD accounts which is available under General Services > Service request > New request option.
  1. What type of account can be closed online?
                RD and TD accounts can be closed or pre-closed as per the existing POSB norms. 
  1. Can I register a stop cheque request?
                Yes, under General Services > Service request > New request option. 
  1. Can I change my login or transaction password?
                Yes, it can be changed under My Profile > Change Passwords option. 
  1. Can I schedule a fund transfer for future date?
Yes, you can schedule fund transfer once by selecting frequency type “Single” and multiple times by selecting frequency type as “Recurring” for PO savings bank accounts only. 
  1. Can I take PPF withdrawal online?
                Yes, it can be availed for eligible amount.
  1. Can I take RD half/partial withdrawal online?
                No, it can be availed for eligible amount/period at home branch PO only. 
  1. How can I disable my DOP Internet Banking?
                Approach home branch PO for disabling Internet Banking.
  1. How do I get the passbook for RD / TD accounts opened through EBanking?
    The customer should approach the home branch (where the CIF ID is attached), identify himself and provide the account number(s) opened online, to get the passbook(s).
  2. How can I get support from DoP for any issues regarding eBanking operations?
Please call our customer care toll free number 1800-425-2440 between 9 AM to 6 PM for any       assistance or you can write to us on our email dopebanking@indiapost.gov.in
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Problem in DOP Mobile Banking activation?

how to active DOP mobile banking 
Mobile Application Link below
1. Enable Mobile Banking option in CMRC ( in SB Counter )
2. After 24 hours install mobile app from Google play store
3. Click activate 
4. Enter userid as your CIF
5. Date of Birth as dd-mm-yyyy format
7. Enter your registered mobile number
6. Enter ur CIF ID
7. OTP come
8. Input new mpin
That’s all.
Only Internet banking users can do.