Increasing delivery scans of accountable articles through PMA – Odisha Circle

During the monitoring of PMA, it has been observed that in many cases, delivery of the articles is being updated by the delivery staff from the Post Office premises though the articles are delivered to the addressee much later in the day.

Department of Posts, India
O/o The Chief postmaster General,
Odisha Circle, Bhubaneswar-751001,
Phone/Fax: 0674-2394362,
e-mails: admail-odi@indiapost.gov.in

No. ML/2-153/2019/PMA Ch-I Dated at Bhubaneswar the, 24.11.2021

To

The SSPOs/SPOs
Odisha Circle

Sub: Regarding increasing delivery/attempted delivery scans of accountable articles through Postman Mobile Application (PMA).

This is regarding increasing delivery/attempted delivery scans of accountable articles through Postman Mobile Application (PMA). In this regard, I am directed to forward herewith the DDG (Mail Operations) D.O. No 20-1/2017-D dated 12.11.2021 for information, guidance and necessary action.

During the monitoring of PMA, it has been observed that in many cases, delivery of the articles is being updated by the delivery staff from the Post Office premises though the articles are delivered to the addressee much later in the day. In some instances, articles are not delivered
on the day of invoice and are being delivered to the addressee on subsequent days which is highly irregular practice. It is further, observed that PMA is not being used properly and delivery/non-delivery remarks are not captured at the doorsteps of the addressees.

Presently, delivery or non-delivery remarks captured in the PMA are visible on the India Post’s Track &Trace on real time basis. It has been decided to modify this functionality in the PMA so that delivery or non-delivery remarks are shared with addressees/senders through SMS on a real time basis.

Your attention is also drawn to letter no 30-5/2021-D dated 09.11.2021 (copy enclosed) wherein it is mentioned that effective from 01st December,2021 senders/addressees will get SMS of delivery/attempted delivery scans performed by the delivery staff, on a real time basis.

In view of above, I am further directed to request you to launch an intensive drive in your Division till 30th NOV,2021 to sensitize the delivery staff about the implication of real time flow of information from PMA to DPMS module of CSI. Incorrect updation of delivery or wrong non-delivery remarks may cause large number of complaints from the customers due to real time receipt of SMS by the customers based on delivery/non-delivery remarks captured in the PMA. It is therefore, extremely important that delivery staff capture the delivery scan or non-delivery remarks at the doorstep of addressees.

During the drive, offices yet to be registered under PMA should be enabled to perform work on PMA. Device utilization both in Departmental and branch Post Offices should be increased upto the optimum level.

Encl:-As above.

Asst. Director (Mails)
O/o the Chief PMG, Odisha Circle
Bhubaneswar-751001

Copy for information and necessary action to :-
1. The Postmaster General, Sambalpur Region, Sambalpur-768001.
2. The Postmaster General, Berhampur Region, Berhampur-768001.

Asst. Director (Mails)
O/o the Chief PMG, Odisha Circle
Bhubaneswar-751001

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