DOP ATM Charges – Manual Collection from the customers

Circles are requested to collect the DOP ATM/Debit card replacement and duplicate/re-generation of PIN through branch charges manually from the customers at the rates mentioned in the letter dated 15.09.2021

F.No. CBS-25/95/2021 -FS-CBS
Government of India
Ministry of Communications
Department of Posts
(Financial Services Division)

Dak Bhawan, Sansad Marg,
New Delhi-110001,
Dated: 03.11.2021.

To,

All HoCs

Subject:- lntroduction of various charges on DoP ATM cards w.e.f. 01.10.2021.

Sir/Madam,

This is in continuation of this office letter of even number dated 15.09.2021 (copy enclosed) issued on the above mentioned subject.

2. In this context, it is to intimate that this office is receiving queries from Circles/National ATM Unit as to whether the applicable charges are to be collected manually or automatically from the customer.

3. In this context, the undersigned would like to intimate that the matter of configuring the changes in CBS software for automatic collection of ATM charges has already been taken up with the FSI vendor, however the same has not been implemented as of now. In wake of this scenario, the Circles are requested to collect the ATM/Debit card replacement and duplicate/re-generation of PIN through branch charges manually from the customers at the rates mentioned in the letter dated 15.09.2021 and credit in the govt. account on the same day without fail. This process will be continued till further orders in this regard.

4. This issue with the approval of DDG (FS).

Encl: as above

(Bishan Singh)
Director (CBS)

Copy to:-
• The In-charge, National ATM Unit, Bengaluru for information and further necessary action.