CSC Incentives in DOP (Department of Posts) – Approval


DOP (Department of Posts) approved the following Incentive Structure for CSC operators in Head Post office/Sub Post Office and Branch Office – Order Dated 30th September 2021.

No. 30-01/2020 Planning
Government of India
Ministry of Communications
Department of Posts
(RB & Planning Division)

Dt: 30th September,2021


All Heads of Circles.

Subject- Payment of incentives to operators of CSC- services

Sir/ Madam,

Competent Authority is pleased to approve the following incentive structure for PO-CSC operators in Head office/Sub Post office/Branch office.

SI No.If the DOP Revenue generated by operator per month in Rs. Operators providing service using their own devicesRateMax Amount Operator providing services using the device supplied by DOP RateMax Amount
1Upto Rs.5000/- 10% 500 5% 250
2 Above Rs.5000 & upto Rs.10000/- 20% 2000 10% 1000
3 Above Rs.10000 & upto Rs.20000/- 30% 6000 15% 3000
4 Above Rs.20000/- 40% 8000 20% 4000

The incentive accrued will be disbursed to the operators directly into their Bank-account/UPl centrally by CSC. CSC will provide an MIS showing the revenue generated by each operator monthly and as per the approved structure their eligible amount of incentive. From the same incentive MIS Sansad Marg H.P.O will generate the total amount of incentive to be disbursed pan India. This amount to be paid will be authorized by Senior Postmaster Sansad Marg H.P.O to CSC for crediting the individual operator’s account monthly from the central wallet. The incentive will apply with retrospective effect from the date of inception of PO-CSC (04.05.20).

A new GL code under HOA 120100800630100 for incentive payments has been approved. The heads of accounts for CSC-DOP revenue are as follows;

Head of Account Description GL code
1201-00-800-63-00-00 Revenue from CSC Services 1800630000
1201-00-800-63-01-00 Deduct-incentive payment to operators 1800630100

This issues with concurrence of IFW communicated vide their Diary Number 98/2021-22/ FA-CS(P) dated 29.09.2021 and approval of Secretary (Posts).


Copy to:

  • 1. CPMG Delhi Circle to kindly instruct Sr. PM accordingly for necessary action.
  • 2. CEO CSC for supplying the data on operators’ incentives due as per the approved chart by 1st of the subsequent month and crediting the incentive to operators directly as per authorization of Sr PM Sansad marg.
  • 3. Director FA for information
  • 4. Director Accounts for information.
  • 5. SR PM Sansad Marg Head Post Office for tallying the data and authorizing the payments to operators directly from CSC end.

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