How to Issue DOP ATM card – Finacle Procedure

In this post we will tell you Finacle procedure to issue DOP ATM Card Step by Step – Here below full details

STEP BY STEP PROCEDURE OF DOP ATM CARD

Before issuing ATM Cards kindly ensure the following conditions are fulfilled.
1. CIF should be updated with the latest KYC documents
2. Update mobile number and email id if possible as message alert service is available
3. There must not be any special characters and numbers in the account name.

Issuing New Card to a Savings Bank Customer
Command : CCMM
– Function : ADD
– Enter CIF NO
– GO
Enter the Account No/ search from Searcher
Name will be fetched automatically (the length of name must be within 21 characters)
-Click on Radio button deoending upon the Card type personalized/ Instant Card
-Enter the KIT No of ATM
-Click on Radio Button of Primary A/C Flag as Yes/NO
-Choose NEW CARD REQUEST from the drop down Box
-Validate & Submit
Then Same has to be Verified from Supervisor ID through CCMM command
In case of personalized Card check the address of in CIF as the card will be delivered at the address available at the CIF and PIN will be received at Post office)
Issuing of New EMV chip based Instant Card in exchange Old Cards
CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
– GO
-Select HOT Listing and Replacement in Action
– Click on Instant Card radio Button
– Remove old KIT No no and enter New KIT NO
-Validate & Submit
Verify the same with Supervisor ID.
In Case of Lost/theft of Card/damaged

Customer may call the no 1800-425-2440 or may visit the Post office to Block the card

CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
– GO
-Select HOT Listing Lost/Damaged/Stolen
-Validate & Submit
Verify the same with Supervisor ID.

Customer Come with information that the card has been blocked over phone. Now a new card is required.
CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
– GO

Check the status of the card , if it is showed as Hot Listing
Then
-Select Replacement in Action
– Click on Instant Card radio Button
– Remove old KIT No no and enter New KIT NO
-Validate & Submit
Verify the same with Supervisor ID.
When a customer is closing POSB accounts linked with ATM CARD
Closed the card before closing of Accounts
CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
– GO
-Select Closure in Action
-Validate & Submit
Verify the same with Supervisor ID.
How to Activate Personilzed Card
Personalized Card sent to Card Holder’s address as available in CIF either with PIN or without PIN.
After receiving of PIN either at customer’s address or from Post office the Card to be activate from issuing post office
CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
– GO
-Select Activation in Action
-Validate & Submit
Verify the same with Supervisor ID
Link of multiple account with single Personilized/Intant card with one CIF
CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
-GO
-Click on ADD button ( It is left upper side of the user)
-Click on searcher button in Account Number and select desired account no
– Click NO at Primary A/C Flag
-Select Link in Action
-Validate & Submit
Then Verify the same with Supervisor Login

CHANGE OF OLD CARD WITH NEW EMV CHIP BASED CARD WHEN CARD LINKED WITH MULTIPLE ACCOUNTS

-CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
-GO
-Select HOT Listing and Replacement in Action
– Click on Instant Card radio Button
– Remove old KIT No no and enter New KIT NO
-Validate
-Click on the second Account No
– Select HOT Listing and Replacement in Action
– Click on Instant Card radio Button
– Remove old KIT No no and enter New KIT NO
– Click NO at Primary A/C Flag
-Validate & Submit
Then Verify the same with Supervisor Login

New Pin Request for ATM Card

CCMM
– Function : Modify
-Enter CIF NO
– Search the Card no from the searcher
– GO
-Select NEW PIN REQUEST in Action
-Validate & Submit
-Then Verify the same with Supervisor Login

Help Line NO : 1800-425-2440

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