DOP Order regarding ATM Cash Availability – Important

DOP order dated 09.09.21 regarding Post Offices where ATM are installed for providing cash as per the indent within the prescribed time limit to avoid penalty and inconvenience to the customers.

F.No. CB-25/100/2021-FS
Government of India
Ministry of Communications
Department of Posts
(FS Division)

Dak Bhawan,New Delhi-1
Dated: 09.09.2021.

To,
All HOCs

Subject:- Regarding monitoring of cash availability in all the ATMs

This is in continuation with this office email communication dated 13.08.2021 wherein RBI Circular No. DCM (RMTT) No. S153/11.01.01/2021-22 dated 10.08.2021 related to monitoring of cash availability in all the ATMs.

The above mentioned circular is enclosed herewith for your ready reference and the guidelines/directions of the RBI is reproduced as under-

This is effective from October 01.2021 and banks should put in place a robust system for monitoring the availability of cash in ATMs and ensure timely replenishment to avoid cash-outs. In case the same is not followed by the banks, will attract monetary penalty as stipulated in the “Scheme of Penalty for non replenishment of ATMs” as per the annex to the above referred RBI circular. Also , banks shall submit system generated report on downtime of ATMs due to non-replenishment of cash to the issue Department of RBI under whose jurisdiction these ATMs are located.

Cash-out at any ATM of more than ten hours in a month will attract a late penalty of Rs.10,000/- per ATM.

In the wake of above scenario, you are requested to instruct your Post Offices where ATM are installed for providing cash as per the indent within the prescribed time limit to avoid penalty and inconvenience to the customers.

This issues with the approval of DDG (FS).

(Puneet Bijarniya)
ADG (FS-II)