Effective Utilization of Postman Mobile App (PMA) – DOP Instructions


DOP instructions regarding utilization of Postman Mobile App (PMA) Order No. 20-1/2017-D Dated 26.07.2021

File No. 20-1/2017-D
Government Of India
Ministry of Communications
Department of Posts
Mail Operations Division

Dak Bhawan, New Delhi
Dated 26.07.2021

All Chief Postmaster General
All Circle

Subject :- Effective Utilization of Postman Mobile App (PMA) – reg.

It is seen that while utilization of PMA is increasing in every circle, we need to look at some of the basic issues which must be strictly followed to ensure effective utilization of PMA. It is pertinent to mention here that the data collected through PMA is going to be leveraged in a big way for creation of Digital Address Code of all the addresses in the country. It is therefore extremely important that PMA is properly utilized for delivery of accountable articles. In this regard certain basic activities (Do’s and Don’t) as detailed below must be followed in each and every case of delivery through PMA.


  1. The Articles should be scanned either for delivery or non-Delivery at the location of the Addressee only. This will ensure that the lat/long or the addressee location is captured by the PMA. this will also help the supervisors to ascertain whether delivery / delivery attempt had been made at the addressee’s location.
  2. Correct Addressee type (Addressee / Security Personnel / Others etc. ) should be selected from the drop-down list at the time of delivery of article. In this case, full name of the recipient should be captured instead of a few random alphabets. This will help to ascertain as to whom the articles was delivered at the location.


  1. Postman should be clearly advised not to scan all the articles before proceeding for actual delivery otherwise lat/long of delivery location would not be accurate.
  2. Returns (Both Delivery and non-delivery) should not be taken at the post-office locaton.

Strict compliance of instructions as above will make PMA a very effective tool to ascertain the location of the delivery which can be leveraged by the Department for various purposes. All Circles are requested to organize Divisional / Sub – Divisional / WCTC level workshops to make the delivery staff aware of these instructions and motivate them to follow it in letter and spirit.

Action taken may be intimated to the Mails Division by 01.08.2021

(Ajay Kumar Roy)
DDG (Mails Operation)

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