ATM Card issuance to Blind Persons – DOP Clarification

DOP ATM card may be invariably offered to the Visually Challenged (Blind/low Vision) POSB customer without any discrimination F.No. CB-25/28/2020-FS Dated 09/08/2021

F.No. CB-25/28/2020-FS
Government of India
Ministry of Communications
Department of Posts
(FS Division)

Dak Bhawan, Sansad Marg
New Delhi – 110001
Dated 09.08.2021

All HoCs

Subject : – Clarification regarding issuance of ATM Cards to POSB customers.


With reference to the above mentioned subject, the undersigned would like to intimate that queries have been received in this office regarding issuance of ATM cards to visually challenged POSB customers.

2. The queries have been examined at this end and it has been decided by the competent authority that the facility of DoP ATM card may be invariably offered to the visually challenged (Blind/Low Vision) POSB customer without any discrimination. Post offices may also advice to render all possible assistance to the visually challenged POSB customer for availing the facility. Further compliance of KYC norms and minimum balance of Rs. 500/- may also be kept in mind at the time of issuance of ATM cards.

3. This is for your information and further circulation to all concerned. Any query in this regard may kindly be sought from this office.

Yours sincerely
(Puneet Bijaraniya)

Copy to : –

  • The In-Charge, National ATM Unit, Bengaluru for information.
  • The CGM, CEPT for uploading for circular on India Post Website and updation of FAQ shown in Banking & Remittances Head in POSB Schemes.

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