Delivery of Articles of bulk complainants – DOP Instructions


Instructions regarding delivery of articles of bulk complainants File no. 12-01/2021-PG Dated 29th June 2021

File No. 12-01/2021-PG
Government of India
Ministry of Communication
Department of Posts
(PG Section)

Dak Bhawan
New Delhi-110001
Dated 29th June,2021

All Chief Postmasters General

Subject:- Instructions regarding delivery of articles of bulk complainants-reg.

Respected Sir/Madam

  1. This is regarding bulk complainants received on various platforms (viz. CPGRAMS, Social Media and CRM).
  2. It is seen that the following customers are the top five complainants who have made bulk complaints on different platforms (viz. CPGRAMS, Social Media and CRM) in 2020 and 2021:-
(adsbygoogle = window.adsbygoogle || []).push({});
PlatformName of ComplainantArticle Booking CircleArticle typeNo. of Complaints
CPGRAMSSh. Unnikrishan GTamilnaduSpeed post7774
Sh. Ramakrishnan RTamilnaduRegd. Parcel4971
Sh. Satyajit SankhariWest BengalSpeed Post1007
Sh. Arshdeep Singh veerPunjabVP750
Ms. Suman DTelanganaSP COD644
Social MediaTaqat AyurvedaGujaratRegd. Parcel2601
Ankush AyurvedaGujaratRegd. Parcel2400
BalajiTamilnaduRegd. Parcel1464
EkantDelhiRegd. Book1218
Diya Dhanvantri pharmaUPRegd. Parcel915
CRMM/S NaaptolUP,Karnataka, Delhi, MP and KeralaSPCOD34488
Modish Tractor Pvt. Ltd.RajasthanCOD4820
Gita PressUPVPP3476
Monzadev Pvt. Ltd. CommerceHaryanaSP2804
Decathaion SportsHaryanaExp. Parcel639

3. The grounds of the grievances of the bulk complainants are delay, Non-Delivery, Improper Remarks on returned articles, Gap in track of their articles and COD issues. In wake of such Complaints, I am Directed to request all circles to put in place mechanism for monitoring prompt delivery, passing appropriate remarks on returned articles, scanning of bags and parcels of the desiganted points.

4. Article booking circles are requested to have a formal system of monitoring and liasion with the bulk customers, especially the ones mentioned in para(2) of this letter , through PRI(P) concerned or an identified official. This system will facilitate in redressing the concerns of the bulk customers through a personal touch and make a grievance redressal mechanism more responsive. Further, I am directed to request the circles to take up pending cases beyond 30 days on CPGRAMS suo motu in Dak Adalat as stated in PG Division’s Letter number 12-01/2021-PG dated 09.02.2021 and 18.03.2021.

Yours sincerely
(Rupesh Pal)

How useful was this post?

Click on a star to rate it!

Average rating 0 / 5. Vote count: 0

No votes so far! Be the first to rate this post.

Leave A Reply

Your email address will not be published.

error: Content is protected !!