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Platform	Name of Complainant	Article Booking Circle	Article type	No. of Complaints
CPGRAMS	Sh. Unnikrishan G	Tamilnadu	Speed post	7774
	Sh. Ramakrishnan R	Tamilnadu	Regd. Parcel	4971
	Sh. Satyajit Sankhari	West Bengal	Speed Post	1007
	Sh. Arshdeep Singh veer	Punjab	VP	750
	Ms. Suman D	Telangana	SP COD	644
Social Media	Taqat Ayurveda	Gujarat	Regd. Parcel	2601
	Ankush Ayurveda	Gujarat	Regd. Parcel	2400
	Balaji	Tamilnadu	Regd. Parcel	1464
	Ekant	Delhi	Regd. Book	1218
	Diya Dhanvantri pharma	UP	Regd. Parcel	915
CRM	M/S Naaptol	UP,Karnataka, Delhi, MP and Kerala	SPCOD	34488
	Modish Tractor Pvt. Ltd.	Rajasthan	COD	4820
	Gita Press	UP	VPP	3476
	Monzadev Pvt. Ltd. Commerce	Haryana	SP	2804
	Decathaion Sports	Haryana	Exp. Parcel	639

3. The grounds of the grievances of the bulk complainants are delay, Non-Delivery, Improper Remarks on returned articles, Gap in track of their articles and COD issues. In wake of such Complaints, I am Directed to request all circles to put in place mechanism for monitoring prompt delivery, passing appropriate remarks on returned articles, scanning of bags and parcels of the desiganted points.

4. Article booking circles are requested to have a formal system of monitoring and liasion with the bulk customers, especially the ones mentioned in para(2) of this letter , through PRI(P) concerned or an identified official. This system will facilitate in redressing the concerns of the bulk customers through a personal touch and make a grievance redressal mechanism more responsive. Further, I am directed to request the circles to take up pending cases beyond 30 days on CPGRAMS suo motu in Dak Adalat as stated in PG Division’s Letter number 12-01/2021-PG dated 09.02.2021 and 18.03.2021.

Yours sincerely
(Rupesh Pal)