RICT Solution for Lid Open Error in the Device

RICT Solution for Lid Open Error in the Device

While taking print in RICT Device, error shown as Lid is open even the printer lid is in closed condition. 

Solution:

This error showing due to software bugs. The printer has automatically been disabled in few cases. It can be fixed by applying the below mentioned steps through MDM portal.

  • Turn on the RICT Device and kept in the good network area with above 50% battery backup.
  • Login into MDM Portal as RICT Admin
  • Device Management >  Create Job
  • Enter Job Name and Select Job Type as Capability Management then click SAVE and CONTINUE
  • Add New Item and Select Peripheral as Printer and Operation as Enable 
  • Assign Single / Multiple Device(s) then Pres continue and Choose Date and time then click Finsh to create JOB
  • Once the Job has been created. Please press pull button.
  • After receiving the notification, wait few seconds for getting the issue resolved

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