Closure of PLI Operations in APS – Directorate PLI dated 31.07.2020

Till such time the APS PLI work and case files are transferred to Civil CPCs, PLI Schedule updation and operations shall continue to be done by APS. In no case, the schedule updation and policy servicing related work should be allowed to remain unattended, as that will lead to large number of complaints/grievances. No such action may be taken that harms and adversely affects the interest of Armed Forces Personnel. APS Directorate and Circles concerned are requested to plan for smooth transition of work, without affecting services to APS policy holders, in any way. 

 

DIRECTORATE OF POSTAL LIFE INSURANCE 
Department of Posts,
Ministry of Communications,
Government of India
Chanakyapuri Post Office Complex,
New Delhi-1 10021
No 29-o2/APS/2017-LI (Part-II)
Dated 31.07.2020
To,
Addl DG APS APS, Sena Dak Sewa Bhawan C/o 56 APO
Sub: Closure of PLI Operation in APS-reg.
Ref:
(i). APS Directorate letter no. 93164/54/APS-7A dated 30.06.2020
(ii). APS Directorate letter no. 93164/54/APS-7A dated 24.07.2020
This is regarding closure of PLI in APS Circle and has reference to APS Directorate letters mentioned above. The SOP recommended for transfer of APS PLI case files, vide above referred letters, to Civil HO CPCs has been examined at PLI Directorate and the undersigned is directed to convey the following:-
(i) Physical Case files of APS PLI policies should be listed both ways (Policy Number-wise and Army Number-wise) and should? be packed in bundles, with each bundle containing wo number of cases files. Civil CPCs will follow policy numbers for servicing of PLI policies. Only in case of discrepancies, Army Number mentioned in PLI Policies will be referred to.
(ii) The sorting, listing, bundling, packing etc. of APS PLI policies needs to be done by APS.
(iii) The RTN (container/truck/van) should mention the exact no. of case files to be transported to Civil HO CPCs. For this purpose, detailed listing of policies (Army Number-wise and Policy Number-wise) is required to be done by APS.
(iv) On arrival of RTN at the destination Civil HO CPC, the concerned Postal Divisional Supdt. will verify the record of the physical policies with the detailed list prepared by APS Directorate bearing policy number/army number wise-listing.
(v) CPC wise breakup of case files, of pay policies to be transferred to respective Circles, as conveyed by APS Dire&orate is enclosed (Annexure-I) for the information of all the Circles and for necessary coordination with APS Directorate.
(vi) As regards cash policies of APS and setting up of APS PLI Cell under the jurisdiction of Delhi Postal Circle, 0.M no.29-o2/APS/2017-LI dated 26.06.2020 has already been issued (Copy enclosed, Annexure-II). Delhi Circle and APS Directorate should work out further arrangement to implement the orders accordingly.
(vii) Tentative plan/time-line of transfer of record, CPC wise should also he prepared by APS and shared with all the concerned to avoid confusion/mis-management at any end.
(viii) APS Directorate may utilize the services of the manpower repatriated to Delhi Circle for the purpose of listing, sorting, bundling etc. Additional funds, if required for the purpose, may be requisitioned by APS Directorate.
2. Till such time the APS PLI work and case files are transferred to Civil CPCs, PLI Schedule updation and operations shall continue to be done by APS. In no case, the schedule updation and policy servicing related work should be allowed to remain unattended, as that will lead to large number of complaints/grievances. No such action may be taken that harms and adversely affects the interest of Armed Forces Personnel. APS Directorate and Circles concerned are requested to plan for smooth transition of work, without affecting services to APS policy holders, in any way.
3. This issues with the approval of the competent authority
Copy to: –
All CPMGs Director, RAKNPA, Ghaziabad Directors PTCs GM CEPT Director, PLI Kolkata
(Hariom Sharma)
Deputy Divisional Manager-II
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