Target for opening of IPPB accounts and AEPS transactions


Central Head Quarter (CHQ). Qr.No.12, P&T Colony, Khurshid Square, Civil Lines, Delhi 110054


Dated 27th May, 2020


The Secretary, Department of Posts

& Chairperson, Postal Services Board

Dak Bhawan, New Delhi-110001

Sub:- Target for opening of IPPB accounts and AEPS transactions- Regarding.

Respected Sir,

Since the grand launch of India Post Payments Bank (IPPB) by the Hon’ble Prime Minister of India on 01-09-2018, the Inspectors and Assistant Superintendents of Posts are contributing immensely for its success.

As the time passes it is observed that IPPB personnel are becoming more and more parasitic and extending their authority on DoP employees for achievement of the target which are being fixed by IPPB. Each IPPB Branch is headed by Sr. Manager who is assisted by Area Sales Manager, Area Operational Manager and Territory Officer. But, the services of these personnel are not utilized optimally to accomplish the growth of IPPB.

On the other hand, the ever-increasing pressure on Sub Divisional heads (SDH) to achieve the target for opening of IPPB Accounts and for number of transactions in AEPS through end users by hook or by crook is originating a strong resentment among the cadre members all over the Country. Measures like putting pressure on DoP employees in general and SDH in particular for achieving the targets of IPPB may help in short term. In the long term more realistic policy focus is needed.

Here is a beautiful analogy from nature that explains the value of suffering. “The eagle lays the first layer of the nest with sharp objects such as thorns and stones. Next, the eagle covers the layer of sharp objects with soft material, such as wood, feathers and animal fur. As the baby birds hatch, the soft layer of the nest surrounds them. After they grow a bit, the mother eagle takes the nest materials and mixes it up. The jumbled mass becomes a mixture of sharp objects and soft ones. Some of the sharp edges even cut the baby birds skin. Soon, the mother stops putting food from her mouth into the babies’ mouths. Suddenly, their comfortable world has become painful. They are hungry and in pain from the sharp edges cutting into their bodies. The discomfort is so great that the babies begin to fly.”

Probably the time has come for the Department to revisit the roles and responsibility of DoP to amend wherever necessary. Even there have been 104 amendments of the Constitution of India since it was first enacted in 1950.

IPPB officials should move out from their comfort zone and shoulder the responsibility of achieving the IPPB target/increase the IPPB business by creating awareness and disseminating khowledge about the facilities provided by IPPB among the public. They also need to move to different access points and guide all people working in access points for better result.

The Inspectors and Assistant Superintendents of Posts working on a variety of tasks such as performing as Inspecting Authority, Appointing Authority, reporting of APAR, Leave sanctioning Authority, Investigating Officer in Loss and Fraud Cases, Inquiry Officer (IO) and Presenting Officer (PO) in quashi judiciary inquiries in the Department, and are also playing a very important role in achieving the goals outlined for development of the Department through tremendous growth in its Savings Bank services and Postal Life Insurance (PLI) and Rural Postal Life Insurance services (RPLI), promoting Philately, marketing of new business, providing Customer Services, functioning as Trainer, implementing/ monitoring/ supervision of Technology Operation and e-enabled services etc.. Inspectors and Assistant Superintendents of Posts are tirelessly working to see that Department prospers in every aspect.

It is not humanly possible to balance everything at the same time. By focusing too much on IPPB, inspectors and Assistant Superintendents of Posts are losing their focus on other priorities even on their primary work. When one tries to perform so many activities in a go, it increases stress levels which then leads to a burnout. The anxiety that comes with multitasking harms productivity and has a negative impact on everything.

Therefore, this Association earnestly requests to allow the Inspectors and Assistant Superintendents of Posts to set or reset their priority and to perform their primary duties without any distraction for the growth of the Department and not to hold them responsible for any non-achievement of IPPB target.

With profound regards,

Yours faithfully,

(Pita asa Jena)

General Secretary


Shri Babu G


General Secretary
Sri Pitabasa Jena
Shri J. K. Hingorani

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