How to Register for Insurance Claim in USPS – Simple Process.

You can file an insurance claim for loss or damage in the event that your insured package isn’t delivered in good condition or isn’t delivered at all.
how to file a insurance claim in usps

How to Register for Insurance Claim in USPS – Step By Step.

When it comes to shipping, there might be times when deliveries do not go as planned. That is why insurance is automatically included from USPS when you ship your important, valuable or irreplaceable items using select USPS services.
If these qualifying shipments are not delivered or are damaged in the process, you will need to file a claim with USPS.
USPS is a separate entity from ShippingEasy.
You will need to create or login to your USPS account. Then, you will file a claim directly with them. Go to to get started.
If you have purchased additional insurance via ShippingEasy, you will need to file a claim with our insurance partner, Shipsurance. Learn how to file a claim with Shipsurance.

Requirements To file a claim with United States Postal Services:

Collect these documents:

Attach to the following time frame for filing a  insurance claim:

  • For domestic shipments:
    • Insured Mail (includes Priority Mail) – 15 to 60 days approx.
    • Priority Mail Express – 7 to 60 days approx.
    • APO/FPO/DPO Priority Mail Express – 21 to 180 days approx.
    • APO/FPO/DPO Insured – 45 days to 1 year approx.
    • Damaged or missing contents insurance claims can be filed immediately and must be filed no later than 60 days from the date of mailing.
  • For international shipments, claims must be filed within the following time frames:
    • Priority Mail Express International – 3 to 90 days approx.
    • Priority Mail Express International with Guarantee – 3 to 30 days approx.
    • Priority Mail International – 7 days to 6 months approx.
    • Registered Mail Service – 7 days to 6 months approx.
  • For damage claims, you are required to hold onto the damaged property until the insurance claim has reached a resolution. Failure to do so will result in denial of the claim.

Submit the claim online, by phone, or in-person:

  • File domestic claims online by visiting
  • File an international claim with USPS by calling the International Inquiry Center at 1-800-222-1811 to get started.
  • If you prefer, go directly to your local post office and ask to speak with a supervisor about filing a claim. You may be asked to verify that you are in fact the owner of the business listed as the addressee on your shipments.

For more Clarifications, watch USPS insurance claim‘ video guide to filing a domestic claim:

For more information about USPS claims, please refer to USPS FAQs.

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