Guidelines for use of Social Media for promotion of products & services of the Department
To
All Heads of Circles
Department of Posts
Marketing Division,
Dak Bhawan, Sansad Marg
New Delhi-110001
b. As social media demands 24*7 interactions, some responsiveness criteria may be defined and a dedicated team may be put in place to monitor and respond.
c. There should be congruence between responses on social media and traditional media.
d. Relevant provisions of IT Act 2000 and RTI Act must be adhered to. Detailed description and explanations are given in the Guidelines section of the document.
This issues with the-approval of competent authority.
Source : http://utilities.cept.gov.in/dop/pdfbind.ashx?id=4347