Queue Restriction || Description by CEPT PLI TEAM [McCamish]

PFA the list regarding the queue access which are to be provided to users of various designations.

Also following validations are provided :

1. If user belongs to an office for which selected queue access is not eligible but for selected DoP designation that particular queue access is appropriate then system will throw error “Based on the role/office selected, user is not eligible for any queue access”. This is applicable vice versa.

2. System will throw an error as “Based on the role/office selected, user is not eligible for any queue access” if the No Queue is applicable for selected Designation.

3. If while updating a user , system administrator changes the office type but does not change the queue then system will throw an error.

4. If while updating a user, system administrator changes the queue access but does not change the Office type then system will throw an error.

5. If system admin belongs to CPC and approver is also from same CPC then also system admin will not be able to provide approver queue access. It will be done by System admin above CPC.

6. If system admin belongs to DO/RO/CO/PLID then s/he should be able to provide approver queue access to CPC level users.

7. If system admin belongs to DO and approver is also from same DO then also system admin will not be able to provide approver queue access. Same applies for RO level system admin also.

8. CO level system admin can create approvers at all levels.

Thanks & Regards,

CEPT PLI Team

Queue_Access_Restriction_1.xlsx