Dear SPOCs,
FSI has provided following solutions for the disbursement issue which has cropped up recently :-
User who is trying to do disbursement which is not from selected/updated office code against the disbursement voucher.
Solution:
- Office of indexed request is updated as disbursement office. (for old cases only, new cases traversing through DE will have selected office)
- Same office users who are having access for disbursement, can do the disbursement.
- Requests which are on QC, Approval without Disbursement office selection are not able to do the disbursement.
Solution:
- For such cases, QC, Approver users have to redirect request to DE.
- At DE stage Disbursement office has to be selected and submitted to QC.
If issue still persists , please email.
With regards
FSI-PLI TEAM
Centre for Excellence in Postal Technology
Chennai Chapter, Chennai 600 002
Ph; 044-28543481
e-mail: pli-cept@indiapost.gov.in