CSI-CRM • Complete User Guide (In English) – By TCS

The DoP internal users need to log on to CRM system to work on Complaint Management Process.
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• The RDA Office should be responsible the assign the required role (Role: YS: SAP_CRM_DOP_INT_EMP) to DoP
• If the employee has only above mentioned role assigned, then after login, the Complaint search page will directly open.
• If the employee has multiple roles assigned, then they need to select the below mentioned role in the first screen appearing after Log on to perform the Complaint Management activities
SAP T-Code :


User Manual For CSI-CRM Process pdf

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