CSI-CRM • Complete User Guide (In English) – By TCS

The DoP internal users need to log on to CRM system to work on Complaint Management Process.

• The RDA Office should be responsible the assign the required role (Role: YS: SAP_CRM_DOP_INT_EMP) to DoP

• If the employee has only above mentioned role assigned, then after login, the Complaint search page will directly open.

• If the employee has multiple roles assigned, then they need to select the below mentioned role in the first screen appearing after Log on to perform the Complaint Management activities

SAP T-Code :

User Manual For CSI-CRM Process pdf