Useful information for handling ATM issues in DOP Finacle
- Ensure that the router/switches and ATM Machines at ATM sites to be kept in ON position 24×7.
- Install ATM operational Hand Book on Desktops.
- — Toll free customer care centre of CPC Bangalore (18004252440) is an interim call centre which will handle customer grievances
- Any ATM card hot-listing in case of loss or theft card along with all other ATM related general queries will be handled by Customer Care after inquiring the customer for authenticity.
- Apart from Card hot-listing no other issues will be directly handled by Customer Care. Customer care will only act as facilitator for other issues
- Any card activation related issues mail has to be sent toFSIDOPATMHD@infosys.com with a copy marked email@example.com and firstname.lastname@example.org